Forum Discussion

Tonydelplato's avatar
Tonydelplato
Newbie
3 years ago
Solved

Enabling ARC and CEC settings on a Westinghouse TV

Hi, My Westinghouse TV does not have a CEC nor ARC indicated on back of TV. Only HDMI. Can I activate a new Roku Streaming Stick 4K despite this? thanks  
TV & Player Setup
  • renojim's avatar
    renojim
    3 years ago

    Tonydelplato, CEC isn't generally noted on the back of TVs and ARC is mostly for sound bars.  You don't need either to connect a Roku device, stick or otherwise.

  • RokuReynan-L's avatar
    RokuReynan-L
    2 years ago

    Hi, JLopp.

    We appreciate you reaching us here in the Roku Community!

    We'd be happy to provide you with the resolution to pair your remote.

    If the power and volume buttons on your remote have stopped working, try updating your Roku device to the most recent software.
    To manually update your software:

    1. Navigate to Settings
    2. Select System
    3. Select System update
    4. Select Check now

    After that, you may follow the steps posted above to set up your remote.

    Furthermore, you may visit this support article on why my Roku® voice remote does not control the power and volume on my TV.

    If you need further clarification and assistance, please don't hesitate to let us know.

    Regards,
    Reynan

renojim's avatar
renojim
Community Streaming Expert
3 years ago

Tonydelplato, CEC isn't generally noted on the back of TVs and ARC is mostly for sound bars.  You don't need either to connect a Roku device, stick or otherwise.

ipyramus's avatar
ipyramus
Reel Rookie
2 years ago

The TV volume control works on the roku remote for the Westinghouse TV, but not the on/off function. CEC controls are nonexistent on the TV or in the ROKU setup menu. Is there a solution for enabling the on/off function and the volume function at the same time on the remote?

  • RokuElmer-H's avatar
    RokuElmer-H
    Community Moderator
    2 years ago

    Hi, ipyramus!

    Welcome, and thanks for your first post in the Roku Community!

    We appreciate your bringing up this power button issue with your remote, and we apologize for the inconvenience that is caused you. Let us take a closer look at this matter so that we can properly assess it for you. We would like to know if you have successfully set up your remote to control your TV. If not, please refer to our troubleshooting steps below.

    • Navigate to Settings
    • Select Remotes & devices
    • Select Remotes followed by your remote
    • Select Set up remote for TV control

    Setting up TV power and volume control - main settings page

    • Follow the instructions provided through your TV screen.

    If this has already been done, please let us know so we can provide further assistance.

    Sincerly.
    Elmer

    • JLopp's avatar
      JLopp
      Newbie
      2 years ago

      Hello Roku,

      I am having the same problem, everything works but the Roku on/off function.  I went into Remote settings in ROKU, and it said IR should work, but it doesn't.

      When I went to CEC remote instead, it said "We couldn't set up your Roku remote to work with your Westinghouse TV. Try again or set it up later.

      Is there a setting on the Westinghouse that I can set, perhaps? 

      Thank you

       

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        2 years ago

        Hi, JLopp.

        We appreciate you reaching us here in the Roku Community!

        We'd be happy to provide you with the resolution to pair your remote.

        If the power and volume buttons on your remote have stopped working, try updating your Roku device to the most recent software.
        To manually update your software:

        1. Navigate to Settings
        2. Select System
        3. Select System update
        4. Select Check now

        After that, you may follow the steps posted above to set up your remote.

        Furthermore, you may visit this support article on why my Roku® voice remote does not control the power and volume on my TV.

        If you need further clarification and assistance, please don't hesitate to let us know.

        Regards,
        Reynan