Forum Discussion

NxtGenCowboy's avatar
NxtGenCowboy
Channel Surfer
3 years ago

Element 65 - Netflix Hard Crashes the TV -

Netflix and Prime video do the same thing. hardcrash the tv, still not fixed factory reset does not fix the issue. removing and re-adding the channel does not fix the issue. model cd03x soft...
TheWeaverGang's avatar
TheWeaverGang
Reel Rookie
3 years ago

RokuDanny-R 

I have the same issue, the tv will randomly freeze. I have tried ALL of the suggested “fixes” multiple times, but it seems to just get worse and happen more frequently. It also doesn’t just happen with Netflix. It has literally happened on live tv, Disney+, prime, etc…

Element model: E4FAB65R

Serial number: X00000K3G2MH

Device ID: S0APC173G2MH

Software version: 11.5.0 • build 4235-D4

tracker ID: MH-463-648

  • TheWeaverGang's avatar
    TheWeaverGang
    Reel Rookie
    3 years ago

    RokuDanny-R  Still waiting for an response…Any suggestions on how to keep Roku from crashing and rebooting?

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      TheWeaverGang

      Thanks for the follow up and providing us with your device information.

      I have passed along you concerns and details to the appropriate Roku team to investigate further.


      Thanks,
      Danny