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Remark760's avatar
Remark760
Newbie
2 years ago

Ear shattering commercial volume

Watching Fly Boys where whenever it went to commercial, the volume spiked to an ear shattering volume.  When it returned to the movie, volume was at normal range. I ended up muting all the commercials which was a pain.  Isn’t there a law prohibiting this kind of broadcasting of commercials?   When I contacted support, they indicated that it was something I was doing.  I was wanting to simply sit back & watch a movie. I was ok with having commercials but not with being blasted out of chair.  

10 Replies

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  • bgaineshunter's avatar
    bgaineshunter
    Reel Rookie
    2 years ago

    I'm with you! I actually do not watch the ROKU Channel at night because my neighbors complain. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Remark760,

    Thanks for your first post here in the Roku Community, and we do appreciate you reaching out regarding this.

    Could you tell us more about this issue? When did you start seeing the issue occur? Under what channel does this fall, and is its applicability limited to the current content only?

    Once we have a clearer grasp of the situation, we'll be able to further investigate it.

    Warm regards,

    Rey

  • RonaldSalmon's avatar
    RonaldSalmon
    Newbie
    2 years ago

    I can feel you. That's amazing that you are enjoying this device. If you are hunting for essay assignments you can start by visiting the website https://writinguniverse.com/essay-types/evaluation-essays/.This website offers a vast collection of free essay examples related to soccer. You can use these examples as a reference or source of inspiration for your own college assignments.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi RonaldSalmon, bgaineshunter,

      Welcome, and thanks for posting here in the Roku Community!
      What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) Can you please provide the information that RokuERey asked above? With more details, we will be able to assist you further.

      We'll be waiting for your response.
      All the best,
      Eunice

      • MFITrader's avatar
        MFITrader
        Newbie
        2 years ago

        I am having similar issues with the commercial volumes especially the ‘phone game’ commercials 

        I am watching Roku movies and other channels 

        I am using the Roku Stick 4K

        Other commercials are fine but those phone game commercials are so loud

         

  • Olddat's avatar
    Olddat
    Reel Rookie
    2 years ago

    I'm not sure what the problem is but last week I sent a message to CS and for a few days the volume on any channel regarding MAERSK was decent and today it went back to it's ear splitting level. I tried to use my remote to my Roku Ultra LT to try and level the sound but I couldn't find any setting for it. It would be nice if the problem went away because I don't want to file a complaint with the FCC under the CALM Act for different reasons.

    Can someone assist me??

    C Mk

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Olddat,

      Thanks for making your first post here in the Roku Community!

      We're sorry for the inconvenience, and we'd like to learn more about this. If you haven't tried using the volume leveling settings, try it to see if that helps. To turn on automatic volume leveling, start playing whatever you want to watch. Hitting the star icon will bring up in-movie settings. Click on Sound Settings and hit Volume Leveling.

      Thanks,

      Rey

      • Olddat's avatar
        Olddat
        Reel Rookie
        2 years ago

        Hello,

        My sound leveling is turned on but since then I have had three more commercials from MAERSK and one was normal and the other two were extremally loud. I'm figuring that it is the commercial that is the issue.

         

        C Mk

    • oakhillfarm's avatar
      oakhillfarm
      Reel Rookie
      2 years ago

      I'm having the same issue and I am going to file a complaint with FCC under the CALM act! There is NO EXCUSE for you all to allow this to happen or continue