Forum Discussion

ozjw's avatar
ozjw
Newbie
2 years ago
Solved

DVR resets to beginning when switching to headphones in app

Same thing happens to me using Pixel Phone, android app, Pixel Buds Pro and watching YouTube TV.

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi ozjw,

    Thanks for raising this concern directly to us, and welcome to the Roku Community!

    We understand you're having a problem with the headphone mode feature since the DVR resets to the beginning when switching it. We're happy to assist you further.

    If you activate Headphone Mode when the video is already playing, playback will stop and restart as the video is synchronized with the audio in your headphones. To avoid this behavior, connect your headphones and activate Headphone Mode before you start streaming the movie or TV show.

    You may check out this support article here on how to resolve an issue with Headphone Mode.

    We hope this helps.

    Best regards,
    John

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi ozjw,

    Thanks for raising this concern directly to us, and welcome to the Roku Community!

    We understand you're having a problem with the headphone mode feature since the DVR resets to the beginning when switching it. We're happy to assist you further.

    If you activate Headphone Mode when the video is already playing, playback will stop and restart as the video is synchronized with the audio in your headphones. To avoid this behavior, connect your headphones and activate Headphone Mode before you start streaming the movie or TV show.

    You may check out this support article here on how to resolve an issue with Headphone Mode.

    We hope this helps.

    Best regards,
    John