Forum Discussion

clkillham's avatar
clkillham
Newbie
7 months ago
Solved

Dont see anything on the home screen

I was asked to do an update tonight, it appeared to go almost all the way through and then I got an error that it couldn't complete. Now I can't get to anything as the only thing I see is the background, Roku in the upper left corner and the time in the upper right corner. I press the home button and can hear a click but don't see anything. 

TV & Player Features
  • RokuJechealR's avatar
    RokuJechealR
    7 months ago

    Hi clkillham,

    Thanks for your first post to the Roku Community!

    We understand you are having trouble with your Roku device, which encountered an error message that it couldn't complete while initiating an update.

    We need more details to learn more about the issue you are experiencing and see how we can help.

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • Have you tried connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?
    • What specific troubleshooting steps have you taken so far to resolve the issue?

    However, we recommend trying these quick steps by navigating to Settings>Advanced system settings>Network connection reset>Reset connection. Also, could you restart your router/modem and then try to reconnect your device?

    Please keep us posted with the details, and we'll continue assisting you from there.

    All the best,
    Chel

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    7 months ago

    Hi clkillham,

    Thanks for your first post to the Roku Community!

    We understand you are having trouble with your Roku device, which encountered an error message that it couldn't complete while initiating an update.

    We need more details to learn more about the issue you are experiencing and see how we can help.

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • Have you tried connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?
    • What specific troubleshooting steps have you taken so far to resolve the issue?

    However, we recommend trying these quick steps by navigating to Settings>Advanced system settings>Network connection reset>Reset connection. Also, could you restart your router/modem and then try to reconnect your device?

    Please keep us posted with the details, and we'll continue assisting you from there.

    All the best,
    Chel