Do you have a TCL tv that no longer works?
I started a topic the other day when my 55s405 TCL TV experienced the Black Screen of Death. I have been all over the phone with TCL customer support, I even had a supervisor hang up on me. While I a...
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PURCHASED A #TCL55s405 IN AUG OF 2018 than in Feb 2020 (so barely 18 m0nths) the screen went dark but sound continued. I have tried everything and can not get it to work. It will splash a screen on startup for less than a second but it is dark after that. MY usage of TV was minimal to moderate.
russkz luckily for you TCL technically has a 2 year warranty on their products. If you did purchase the the tv 18 months ago let the customer support people know that you know about the two year warranty.
**bleep**!!! Too late for me i bought it in august of 2018 so past the 2 year mark. I am still bitter about it though!!~ LOL I was unaware of a 2 year warranty. I only saw the one year warranty and that is what they told me when i inquired. Do you have info regarding the 2 yr warranty? I would love to check it out!!
Thankj you
russkz I spent a whole day on the phone with various customer service people and am convinced that they maybe just made it up to get me off the phone, you know because Roku and TCL are both shady companies. But my info on that comes from TCL customer support. If you paid for the tv with a credit card I would suggest contacting them or looking to see if they added a warranty to your purchase.
Personally, I’ve just been using another tv until I have enough to get the replacement parts from shop Jimmy. I watched a few videos about repairs from YouTube and I am hoping that they cut corners when it comes to the LED backlight installation so I can easily replace them. This would also include them cheaply putting the screen in so I don’t have to apply heat to it to take it off.
I emailed the VP of TCL USA and have not gotten a response back yet.
I just hung up from them and was told that TCL tvs only have a one year warranty unless additional warranty was added at time of purchase
Also was told “ unfortunately the backlight for the screen has gone out so it needs to be taken to a repair shop “!
that’s a crock of manure !
im am thoroughly dissatisfied with TCL TV !
supposs I’ll be shopping for a replacement !
