Forum Discussion

Rdm81563's avatar
Rdm81563
Reel Rookie
5 years ago

Do all Roku’s drain remote batteries so fast?

My #Roku Streaming Stick + (3810, 3811 series) remote went through new batteries about every 3 months (average use; never used the headphones feature). I read here that it was a#Roku Streaming Stick ...
remotes
Roku Batteries Questions
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Hello Swoupy

Thanks for the post.

For us to further help you out, please provide us the following information:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Steps to reproduce the issue you are seeing

Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.

All the best,
Kariza

Swoupy's avatar
Swoupy
Reel Rookie
5 years ago

Model 9101x

Serial YL005U508626

Software 10.0.0 build 4209-95

Device ID R649A5508626

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Swoupy

    Thanks for the reply!

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

    All the best,
    Kariza

  • kaleidoscopes's avatar
    kaleidoscopes
    Reel Rookie
    5 years ago

    I am having the same trouble with my remote.  The remote's batteries need to be replaced every three days.  It is a different model than the 3810 so this is a more widespread problem. 

    Model: 3800RW - Roku Streaming Stick
    Serial Number: YF006Y260366
    Software: 10.0.0 - build 4209-55
    Device ID: CU3936260366
     
  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    kaleidoscopes

    Thanks for providing us your information.

    I have passed them along to our support team to assist you further. I'd recommend keeping an eye on your emails since they'll be reaching you out from there.

    All the best,
    Kariza