Forum Discussion

Sasquatch63's avatar
Sasquatch63
Newbie
31 days ago

Disney Plus won't go away

I don't subscribe to Disney Plus but the app keeps popping up on my screen and won't close. I removed the app from the Roku homepage. My device is only 3 or 4 months old. I tried live chat on Roku.com and the person I chatted with was absolutely useless. Hopefully I can find some help here

home screen
tv & player support

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    31 days ago

    Do you have a Disney+ button on your remote?  It may be stuck or malfunctioning.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    30 days ago

    Hi, Sasquatch63​!

    Thanks for reporting this!

    In addition, can you also try using the Roku Mobile app, if your remote has a Disney+ button, and see if the problem persists? 

    Let us know what you find!

    Roku Community Team