Forum Discussion

vermat51's avatar
vermat51
Newbie
2 years ago
Solved

Disney Plus and Amazon Prime won't work

So these are two separate issues but I'm going to make them one post. Disney Plus will open I can choose what I want to watch it'll play like a minute or two of content, load for like four to seven ...
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi vermat51,

    We are happy to have you here in the Roku Community!

    We understand that you're having issues with the Disney Plus and Amazon Prime channels. We would highly recommend the following steps below:

    • Remove the channel >> Restart the device >> Add channel.
    • Update the channel by highlighting the app and pressing the star button on your remote.
    • Restart the router.
    • Contact the channel provider for further assistance.

    Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

    Kindly keep us informed on what you find out.

    All the best,
    Janadee

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi vermat51,

We are happy to have you here in the Roku Community!

We understand that you're having issues with the Disney Plus and Amazon Prime channels. We would highly recommend the following steps below:

  • Remove the channel >> Restart the device >> Add channel.
  • Update the channel by highlighting the app and pressing the star button on your remote.
  • Restart the router.
  • Contact the channel provider for further assistance.

Additionally, you can refer to this support article on how to resolve a channel playback issue for further information.

Kindly keep us informed on what you find out.

All the best,
Janadee