Forum Discussion

jaxpar74's avatar
jaxpar74
Newbie
3 years ago

Discovery+ Keeps being added with subscription

For some reason, the Discovery+ app keeps being added to our Roku TVs along with the $4.99 per month subscription. I keep cancelling it, but it keeps coming back. We are not doing this on purpose, and it's happening almost daily. I suspect it has something to do with when the TV goes into screen saver mode and pushing a particular button. It's also happening on multiple TVs. We have several of the same TV throughout the house. 

 

Is there any way to block this from happening? I've had nothing but TCL Roku TVs for 10 years now and have never had any issue like this before now. 

1 Reply

Replies have been turned off for this discussion
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    Hi! jaxpar74,

    Thanks for reaching out to the Roku Community!

    Our billing team would be happy to assist you directly. You can reach them by phone or live chat at http://support.roku.com/contactus and choose the option for "Accounts, Payments, and Subscriptions.

    Please feel free to let us know if you need any additional assistance!
    Thanks,

    Arjiemar