Forum Discussion

Kinde's avatar
Kinde
Newbie
2 years ago
Solved

Disconnects every 10 seconds? Need help

Hey please help me? It is really frustrating and boring. It disconnect as soon as I get back to the apps after reconnecting. No way to watch. I bought the second one, 4k streaming stick, the same problem. Is Roku scamming us? 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Kinde,

    Greetings and welcome to the Roku Community.

    Thanks for reaching out to us for support, and we're here to assist. Let's troubleshoot this issue and follow the steps below:

    Perform a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. 

    Also, make sure that your Roku streaming device is up-to-date. You can check for manual updates at Settings > System > System Update > Check Now.

    Let us know what you find out.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Kinde,

    Greetings and welcome to the Roku Community.

    Thanks for reaching out to us for support, and we're here to assist. Let's troubleshoot this issue and follow the steps below:

    Perform a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. 

    Also, make sure that your Roku streaming device is up-to-date. You can check for manual updates at Settings > System > System Update > Check Now.

    Let us know what you find out.

    All the best,
    Kash

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      8 months ago

      Hi Community Users,

      We are locking this thread because the information may need to be updated.

      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

      Thank you,
      The Roku Community Team