Forum Discussion

geaiken's avatar
geaiken
Channel Surfer
2 years ago

disconnecting and unpairing roku 4k stick

I have had a 4k stick for around 6 months and the last week or so it has suddenly started repeatedly crashing regardless of app saying connection issues, has been factory reset 3 times, i have to reconnect the remote every use, and no trouble shooting on my end will keep the roku stable and okay to use.

8 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Do you have it plugged into the wall with the supplied USB power adapter or plugged into the TV's USB port?  If the latter, try the former.

    • geaiken's avatar
      geaiken
      Channel Surfer

      It is plugged into the wall with the supplied usb power adapter.

      • renojim's avatar
        renojim
        Community Streaming Expert

        Well that would have been the easiest fix, so now it gets tougher to troubleshoot.  Wi-Fi issues can be hard to track down and may require messing with some settings in your router.  What's the model number of your stick that's displayed under Settings->System->About?  If it's a model that has the Wi-Fi receiver embedded in the USB cable, you might want to try moving the cable around.  Sometimes a few inches can make a big difference.