Directional Pad button issues
I purcahsed a roku streaming stick in July of 2023, and by September the right directional pad became hard to press and then stopped working altogether, while the rest of remote was fine Bought a new...
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I am having the exact same issue. I purchased my new ROKU STICK in September and immediately went on vacation so didn't use it much until I got back. I literally have to use both hands to use the right arrow button. Put in a support request, got an acknowledgement, then nothing! All I want is the remote replaced.
It should be replaced free of charge!
We appreciate you letting us know about this here in the Roku Community!
We apologize for any inconvenience that this may have caused you. We'll be glad to assist you with your remote replacement. Please send me a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) as instructed on the post above.
We'll be waiting for your details.
Kind regards,
Eunice
I’m having the same problem with the down button. This seems to be a common issue. Roku should be looking for a solution, and improving the product design. Frustrating!
Hi Intowild,
A warm welcome here in the Roku Community!
We'd love to further investigate this issue that you're having with the Roku remote since the down arrow button is not working properly. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Is this the original Roku remote, along with the Roku device?
We'll wait for your response.
Thanks, John
I have also had the same problem. Bought a new Roku - this time a streaming stick in August, by December the remote was useless and had tried loads of batteries, resets but nothing worked, just could not move the arrows. Bought another roku remote around Christmas and after 2 months the same problem - directional buttons do not work. Seems to be a major production problem with this remote. PLEASE would Roku address this issue and look into the manufacturing of the remotes?
I'm having the same issue with my voice remote. The voice or arrow keys work. I've reset it 3 times, but it didn't correct the problem. Can it be fixed?
The voice control and arrow keys do not work.
Hi sheeliah,
Greetings from the Roku Community!
We apologize for any inconvenience this may have caused you. We'll be more than happy to assist you with your Roku remote. Kindly send us a private message together with your shipping address, phone number, and type of Roku remote (simple, voice, or voice pro) so we'll be able to proceed with the necessary steps to address this.
To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!
Thanks,
Eunice
