Directional Pad button issues
I purcahsed a roku streaming stick in July of 2023, and by September the right directional pad became hard to press and then stopped working altogether, while the rest of remote was fine Bought a new...
Forum Discussion
Hi jenjen473,
Thanks for reaching us here in the Roku Community!
We're sorry to hear about this, and thanks for letting us know about this remote woes.
Do you see this behavior coming up often, or is this a sporadic issue? Have you tried repairing it or performing a system restart to help fix this?
Please let us know more about this so that we can further assist you.
Thanks,
Rey
I see a lot of issues with the right arrow button on the roku remote but no answer how to fix it, just referring to reset and to ask the comunity. I have 2 of the same for about an year i bouht in the US and brought it to Brasil. One you have to press multiple times at the right and a bit harder. Its in the bedroom and we dont use it daily. The other one in the living room turned into a nightmare and you have to press so hard you hurt your thumb. Last resource would be to use a hammer.
Changed baterias, resetting seems to improve slightly for a short time, but it gets worse after a few uses. It has to be a contact issue. So your answers like "being sorry" want help and thoughts and prayers want help either.
The voice control want help either, because it want execute direcional comands
I bought another one here in Brasil, but sure it loks like but when you get it, it want work. So another few buck for the trash.
Its time for your factory to recognize there is an issue and to fix it, and if possible give instructions to your customers if there is a way to do a home repair to clean the contacts.
I am reluctant to try opening because it may just fall apart.
So, whats the veridict for a solution? Please don't respond "sorry....". Just tell if its repairable or if it needs to go all in the trash. Next time i know what never to buy anymore.
Btw, i have 2 rokus in the US for many years, they never had a problem
Shortly after purchasing Roku Express 4K+ the remote right arrow became difficulty to push. With time it has become extremely difficult to get it to work. Does anyone have a solution? Will electronic contact spray solve the problem?
original remote is 3 months old and the up/down arrow keys stop working. side to side ok. bought new remote, paired with streaming 4k and the side to side did not work, up/down did. googled for fixes and tryed several. none fixed problem. all other features on both remotes worked. I think Roku has a manufacturing QC issue, but we will never know.
I purchased a Roku Streaming Stick 4K in August of this year. I've noticed that the right direction arrow has become less and less responsive over the past month making it challenging for family members and guests to navigate.
Up, down, and left are ok, but right needs a couple extra pushes before it responds making jt difficult to use. I tested in the keyboard part of the Search feature to confirm which directions work and which do not. Right seems to be the issue
To troubleshoot I've rebooted streaming stick, re-paired the remote and still requires a hard push to get the right arrow to work.
Remote model is RC-GZ1
Please provide a path to resolution.
Thank you for your time.
KYB
