Did your Roku remote lose volume and TV control after the latest update? Check here!

Update 5/19/2021: Resolved

We believe this issue is now resolved by checking for a software update. Thank you for your patience. Please see the accepted solution below for more information, or click here.

Hello Roku Community members!

We are aware that a subset of users may have lost TV power and volume functions on their remote after the latest OS 10.0 update. Some customers impacted have the following remotes:

Voice Remote
Enhanced Voice Remote

Please be aware that we are still investigating the root cause for why this happened.

In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our support article: 'How to set up your Roku® voice remote to control your TV'.

If you're still running into an issue, and this function worked before the latest update, please respond to this thread with the following information:

Your Roku device model
TV make/model and AVR make/model (if applicable)
Issue ID (Attempt the instructions above to Set up your remote for TV Control. If your remote is still not controlling your TV power and volume, then please obtain an Issue ID. To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).

Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.

Thanks,
Danny

remotes

RokuAustin
5 years ago
Update 5/19/2021: Resolved

We released a software update today that we believe will fix the TV control issue for customers who lost TV power and volume functions after the latest update.

Thanks for your patience while we investigated this issue. Please perform a software update from your device using the instructions below.

Instructions to manually update your software:
1. Navigate to Settings
2. Select System
3. Select System update
4. Select Check now

Confirm the dialogue box to proceed with download and installation. Note that your Roku player will automatically download the latest software the next time when it checks for an update. After the Roku player finishes restarting, your TV volume and power functions should be restored.

After the Roku player finishes restarting, if your TV control functions have not been restored, set up your remote for TV control again by doing the following:

1. Navigate to Settings
2. Select Remotes & devices
3. Select Remotes followed by your remote
4. Select Set up remote for TV control

Our FAQ provides additional information and complete steps on how to set up your enhanced remote to control your TV.

We are going to lock this thread as we believe this issue is now resolved. If you are still experiencing a loss of TV functions after performing the update, please click to the new thread here and let us know.

Thank you!

AudreyAD1
Reel Rookie
5 years ago
Model: 3931RW - Roku Express+
Serial number: X00400LKRT69 (S01229CKRT69)
Software version: 10.0.0 - build 4185-AE
Timestamp: 2021-04-30T23:17:25Z
Issue ID 69-172-757
This is just one television, but I have the same problem with all four Roku remotes!

Audrey Davis
Gizmobreaker
Binge Watcher
5 years ago
Roku 4230X Roku 3
Serial number 4E755C013198
Software version 10.0.0 build 4185-04
Issue ID 98-173-556
Tv Panasonic TH-50PX60U (yes, I know it is ancient, but I cannot even get Panasonic, or any other manufacturer, to come up int the brand list)
- imhoneybee619
  Newbie
  5 years ago
  Model 4660X
  Serial #: YJ00FY19653
  (CK485F196536)
  Software Version: 10.0.0
  Build 4195-46
  Timestamp: 2021-05-13T19.46.27Z
  Issue ID: 36-191-266
- CDeckard
  Newbie
  5 years ago
  Yes, the volume on my remote will not work. It happened right after the update. So frustrating! I have tried to re-pair the remote. Even went through the process of the "music" - it asked if the music started playing; I replied yes. Then it asked me if the music stopped playing - it never did. After 25 attempts, I was over it and gave up. I was tired of listening to the groovy music....
  - Allen_M
    Channel Surfer
    5 years ago
    Did you try factory reset, it fixed my remote issue.
clt15
Newbie
5 years ago
Hello. I have a Roku 4660X - Roku Ultra. The issue ID number is 27-173-765. My TV is a Sony Bravia (not a smart TV). The voice remote that I received with the Ultra stopped controlling the volume. It would just say 100 in the upper right hand corner of my TV. I tried all the steps listed in the trouble shooting sections. Nothing worked. Thinking it was the remote, I just purchased a 2nd Roku voice remote only to have the same issue. Volume rocker and mute button do not work. When pressed, the number 100 appears. I tried all of the steps with this remote, as well....turning everything off, disconnecting power, disconnecting HDMI cord, trying to reprogram it to control TV volume through the settings menu....still not working. All other remote functions are working. Please help!
Cindee
- JR209
  Binge Watcher
  5 years ago
  Lost volume controls with latest update! Sony bravia tv. Roku ultra. Help!
- JR209
  Binge Watcher
  5 years ago
  This happened to me with a Sony Bravia too!
- khristie3
  Reel Rookie
  5 years ago
  I have the same problem. Suddenly the volume and power buttons have stopped working. I have done everything to fix the problem. It worked fine for over a year. Please help!!
Boardmanbear
Channel Surfer
5 years ago
I tried resetting my Roku ultra remote several times today per your instructions to no avail. The volume control on my remote still does not work! When is a update patch going to be sent out to all of us player/remote owners that are affected by this bug? It is very annoying using two remotes to control a player and television again. Ugh!
CIverson
Reel Rookie
5 years ago
This volume problem with the remotes is an absolute joke, there is absolutely no fix to this.
Ready to start over with new product.
- JamesCoste
  Newbie
  5 years ago
  Model: 3921-Roku Premiere+
  Serial #: YH00D4471874
  Software Version: 10.0.0 build 4195-91
  ID 74-191-538
- VAR
  Roku Guru
  5 years ago
  Roku should be replacing all the equipment that’s in question . At my 2 locations I have , in service, 2 Roku sticks+, 1 ultra, 1 premiere with a new voice remote and TCL Roku television
  As of this moment only my premiere with the up graded voice control remote has this issue . I will not buy anymore equipment. Roku needs to change their I t Dept because they did the update to 10.0 version without know what was going to happen
mkraten1
Newbie
5 years ago
Occurred after the latest update overnight to software build 10.0.0 build 4195-46
I do not have a gaming remote, but it seems like my Roku now thinks that the remote that came with my Roku Ultra is a gaming remote. That may be a root cause?
Model - 4660X - Roku Ultra
LG UJ6300 (2019)
Issue ID 71-190-861
- Ddots5
  Reel Rookie
  5 years ago
  exact same here- why gaming remote?
seanandmichelle
Newbie
5 years ago
We have two and they both lost volume control. The power button still works, we have the Roku Premiere+ 4k HDR and the Roky Ultra Streaming.
Can you all please just undo the update and then update again after you figure it out. This is very inconvenient and annoying.
whomeqqqq
Streaming Star
5 years ago
do'H! The cause was your update.

Roll it back to where it was before until you can do updates that dont fork the device.
oldspeedr1
Reel Rookie
5 years ago
We have 4 Roku streaming sticks. All 4 needed a reset following the update. However, the Sharp TV will not respond to power or volume now.
KathJenkins
Newbie
5 years ago
Roku remote will not turn the TV off and when I try to use the volume buttons I get an Icon in the upper right corner, Icon description. A speaker with a purple circle around it and 100 next to it.
Model 3931RW Roku Express+
Software 9.4.0 build 4210-AE
Issue ID. T8-174-113.