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RokuDanny-R
Retired Moderator
5 years ago
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Did your Roku remote lose volume and TV control after the latest update? Check here!

Update 5/19/2021: Resolved
 
We believe this issue is now resolved by checking for a software update. Thank you for your patience. Please see the accepted solution below for more information, or click here.

Hello Roku Community members!
 
We are aware that a subset of users may have lost TV power and volume  functions on their remote after the latest OS 10.0 update. Some customers impacted have the following remotes:
  • Voice Remote
  • Enhanced Voice Remote
Please be aware that we are still investigating the root cause for why this happened.
 
In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our support article: 'How to set up your Roku® voice remote to control your TV'.
 
If you're still running into an issue, and this function worked before the latest update, please respond to this thread with the following information:
  • Your Roku device model
  • TV make/model and AVR make/model (if applicable)
  • Issue ID (Attempt the instructions above to Set up your remote for TV Control. If your remote is still not controlling your TV power and volume, then please obtain an Issue ID. To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).
Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.


Thanks,
Danny
  • Update 5/19/2021: Resolved

    We released a software update today that we believe will fix the TV control issue for customers who lost TV power and volume functions after the latest update.

    Thanks for your patience while we investigated this issue. Please perform a software update from your device using the instructions below.

    Instructions to manually update your software:
    1.  Navigate to Settings
    2.  Select System
    3.  Select System update
    4.  Select Check now


    Confirm the dialogue box to proceed with download and installation.  Note that your Roku player will automatically download the latest software the next time when it checks for an update. After the Roku player finishes restarting, your TV volume and power functions should be restored.

    After the Roku player finishes restarting, if your TV control functions have not been restored, set up your remote for TV control again by doing the following:

    1.   Navigate to Settings
    2.  Select Remotes & devices
    3.  Select Remotes followed by your remote
    4.  Select Set up remote for TV control

    Our FAQ provides additional information and complete steps on how to set up your enhanced remote to control your TV.

     

    We are going to lock this thread as we believe this issue is now resolved. If you are still experiencing a loss of TV functions after performing the update, please click to the new thread here and let us know. 

    Thank you!