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Jerry398's avatar
Jerry398
Newbie
3 years ago

device will not connect to xfinity internet

just switched provider, everything else works but the roku getting error 104.40

switched from t-mobile and before that fios and had no issue with connecting with either. have reset both xfinity router and roku box a few times and still no connection. network is showing up when scanned and pushing connect button on router (ASUS) DOESN'T HELP.

tv & player wifi

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Jerry398

    Thanks for the post.

    Since your internet service provider is Comcast, we recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

    Please keep us posted what you find out.


    Thanks,
    Danny