Forum Discussion

Anonymous's avatar
Anonymous
3 years ago
Solved

Device keeps shutting down and disconnecting from Wi-Fi

This is very similar to my problem. I've had to reboot the Ruko app/device about 3 dozen times since last evening at 8:15 pm mst. This morning, the whole process is happening again. We get booted o...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi stefdav

    Thanks for posting and providing the information.

    Have you tried factory resetting your Roku streaming device to see if the issue persists? Please be aware that factory resetting the Roku device will require you to re-activate the device and may ask you to re-authenticate some channels.

    For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

    Please keep us posted on what you find out so we can assist you further.

    All the best,
    Kash

  • RokuJanadeeK's avatar
    RokuJanadeeK
    3 years ago

    Hi stefdav,

    Thank you for this inquiry!

    Please be advised that performing a factory reset would only affect the specific device you have performed the reset on and would not affect your other device, in this case, your Roku TV.

    For further details and assistance, refer to our support link: How to system restart or Factory reset your Roku streaming device

    All the best,
    Janadee

stefdav's avatar
stefdav
Channel Surfer
3 years ago

I have done all this with the exception of the factory reset so I have an important question about that. I have a Roku Tv in another room that has no issues at all. If I reset this TV with the Roku Express on it - taking it back to factory settings, WILL THAT AFFECT MY ROKU TV IN THE OTHER ROOM?????

Thank you.

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hi stefdav,

Thank you for this inquiry!

Please be advised that performing a factory reset would only affect the specific device you have performed the reset on and would not affect your other device, in this case, your Roku TV.

For further details and assistance, refer to our support link: How to system restart or Factory reset your Roku streaming device

All the best,
Janadee

  • stefdav's avatar
    stefdav
    Channel Surfer
    3 years ago

    Thank you........... Now let's see if it works!