Forum Discussion

Anonymous's avatar
Anonymous
3 years ago
Solved

Device keeps shutting down and disconnecting from Wi-Fi

This is very similar to my problem. I've had to reboot the Ruko app/device about 3 dozen times since last evening at 8:15 pm mst. This morning, the whole process is happening again. We get booted o...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi stefdav

    Thanks for posting and providing the information.

    Have you tried factory resetting your Roku streaming device to see if the issue persists? Please be aware that factory resetting the Roku device will require you to re-activate the device and may ask you to re-authenticate some channels.

    For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

    Please keep us posted on what you find out so we can assist you further.

    All the best,
    Kash

  • RokuJanadeeK's avatar
    RokuJanadeeK
    3 years ago

    Hi stefdav,

    Thank you for this inquiry!

    Please be advised that performing a factory reset would only affect the specific device you have performed the reset on and would not affect your other device, in this case, your Roku TV.

    For further details and assistance, refer to our support link: How to system restart or Factory reset your Roku streaming device

    All the best,
    Janadee

Ilmare's avatar
Ilmare
Reel Rookie
3 years ago

I think I’ve been having a similar issue. As of day before yesterday, the mobile app started shutting down as soon as it launched. 

I updated the app and power cycled. It started but just spins and never completely launches. I updated iOS and uninstalled and reinstalled and same symptom. 

I uninstalled and reinstalled again after getting all updates left done: same symptom. I uninstalled and reinstalled again with no change. So, I reached out to support.

I was asked to do the same thing again… this time removing the app, forget the network and then power cycle - order of operation. 

Prior to this I did hav e a similar symptom of the app disconnecting from my Wi-Fi.

Wifi works. At this point it is not the Roku, the app should launch on its own. 

Can the devs look at this? 

  • Lavette51's avatar
    Lavette51
    Reel Rookie
    3 years ago

    Ruko keep shutting down. 

  • BamsiByrek's avatar
    BamsiByrek
    Newbie
    3 years ago

    Yeah, Facing Same issues. But when i do uninstall and install again its working after some time its again disconnect. don't know why