Device connecting to Wireless not a connected Ethernet cable

Question

I have a friend that has 2 Roku Ultras that keep reconnecting to Wireless even though we did a network reset on the devices. The ethernet address is a reserved IP and needed for communication to/from the Control4 system. When the Ultra connects with wireless the reserved IP is not used for communication. When switched back to a wired connection it communicates properly.

Are the credentials for the wireless saved anywhere else (the account) besides the device?

RokuKarla · Answer

Hello&nbsp;RPC_78
Thanks for reaching out here in the Community!
We recommend rebooting both your router and your Roku device. We would also recommend trying another ethernet cable.
For more troubleshooting steps, check out this link::&nbsp;What should I do if I cannot connect to my home network or the internet?&nbsp;
Regards,Karla

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Device connecting to Wireless not a connected Ethernet cable

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