Forum Discussion

itsallfixed's avatar
itsallfixed
Newbie
10 months ago
Solved

despite registering with email it still asks to register.

Wifi working because utube is working. But dong update and registering with email it acts as if there is no wifi and it is not registered.

TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Thanks for the response, itsallfixed!

    Have you tried removing the affected channel and re-installing it? Because it may help in some cases. If not yet, we recommend doing so. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

    1. Remove the channel. Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
      • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. Read the detailed article about removing a channel to help identify this type of subscription channel.
    2. Restart your Roku device. Navigate to Settings > System > Power (if you do not see a Power submenu, skip to the next step). System restart.
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you add a subscription channel billed to your Roku account, you must resubscribe.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    10 months ago

    Hi itsallfixed,

    Welcome, and thanks for posting to the Roku Community!

    We appreciate you reaching out to us. We'd like to take action on this, but we need more details. Refer to these questions to better identify the issue you're experiencing:

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
    • Are you encountering any error codes or messages?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • What troubleshooting steps have you taken so far to fix the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel

    • itsallfixed's avatar
      itsallfixed
      Newbie
      10 months ago

      RCA 32inch Rocku TV

      tried rebooting

      Youtube is working yet when checking network in setting can only show connect and register

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        10 months ago

        Thanks for the response, itsallfixed!

        Have you tried removing the affected channel and re-installing it? Because it may help in some cases. If not yet, we recommend doing so. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

        1. Remove the channel. Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
          • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. Read the detailed article about removing a channel to help identify this type of subscription channel.
        2. Restart your Roku device. Navigate to Settings > System > Power (if you do not see a Power submenu, skip to the next step). System restart.
        3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
          • Note: If you add a subscription channel billed to your Roku account, you must resubscribe.

        Please keep us posted, and we'll continue assisting you from there.

        All the best,
        Chel