Forum Discussion

Barrick3's avatar
Barrick3
Reel Rookie
7 months ago
Solved

Delivery of a remote I ordered

Does anyone know how long it takes to receive an order, a remote to be exact?I ordered it 2 days ago and received an email from Roku saying it was shipped. I checked the tracking number and USPS said a shipping label was made but that they have not received the item to be shipped yet.  So far I've gone 3 days without watching TV and it's driving me crazy😵‍💫.  So far my little fur baby🐾 Mr Puggy has chewed up 4 remotes.😡

remotes
  • RokuAustin's avatar
    RokuAustin
    7 months ago

    Hi Barrick3! Oh no, Mr. Puggy’s been on a remote rampage! 😅 Totally get how frustrating it is to be without your TV, especially for a few days.

    Good news: your remote should be on its way soon. Sometimes tracking shows a delay between when the label is created and when USPS scans it in. In the meantime, you can use the free Roku mobile app as a remote — it works great for quick access. Download it for free to your mobile device. 

    We’ll also follow up directly with a shipping update to keep you posted. Hang in there! 🐾📦

    Thanks,
    Austin

5 Replies

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    7 months ago

    Hi Barrick3! Oh no, Mr. Puggy’s been on a remote rampage! 😅 Totally get how frustrating it is to be without your TV, especially for a few days.

    Good news: your remote should be on its way soon. Sometimes tracking shows a delay between when the label is created and when USPS scans it in. In the meantime, you can use the free Roku mobile app as a remote — it works great for quick access. Download it for free to your mobile device. 

    We’ll also follow up directly with a shipping update to keep you posted. Hang in there! 🐾📦

    Thanks,
    Austin

  • Dymond's avatar
    Dymond
    Newbie
    4 months ago

    I put the wrong delivery address and it seems like there’s no way to change it. How awful.

    • JWS9518's avatar
      JWS9518
      Roku Guru
      4 months ago

      Reach out directly to customer support and they should be able to help you change your mailing address.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Hey, Dymond​. 

      We noticed your concern, and we'd like to help out. Please check your inbox as we have sent you a private message. 

      We hope to hear from you there!

      Roku Community Team

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    In my experience with UPS, it usually takes 2 to 3 days after a label is created, before something actually ships.