Forum Discussion

LarryS48's avatar
LarryS48
Reel Rookie
2 years ago

Defective voice Remote one button fails

I purchased a Roku player and remote. Eventually the remote wore out. I replaced it with a new one purchased directly from Roku. After a little over three months the new voice remote is not working. The right arrow button does not function reliably. It has to be pressed dozens of times to work. How can I get Roku to replace it?

remotes

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi LarryS48,

    Welcome to the Roku Community!
    We understand you're having a problem with the Roku remote since the right arrow button is not functioning well. We're happy to assist you further. Please try these troubleshooting steps below:

    1. Press Home on your Roku voice remote.
    2. Scroll and select Settings.
    3. Select Remotes & Devices.
    4. Select Remote.
    5. Choose your voice remote from the list and select Set up remote for TV control.
    6. Follow the on-screen prompts to complete the process.

    Let us know how it works, and we will continue to assist you further.

    Best regards,

    John

    • LarryS48's avatar
      LarryS48
      Reel Rookie
      2 years ago

      It (reprogramming) did not help.  One still has to press the right arrow button multiple times and push hard to get it to work. I doubt it is a software issue.  I think it is the physical contact inside the remote.  

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi LarryS48,

        Thank you for keeping us posted here in the Roku Community!

        For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
        To send a private message:

        1. Sign in to the community.
        2. Click the message count or envelope icon to go to your Private Messages Inbox.
        3. Click Compose New Message.
        4. Enter the recipient's name in the Send to area.
        5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
        6. Enter the subject for the message in the Message Subject area.
        7. Type the reply in the Message Body editor.
        8. Click Send Message.
        9. You can look for the messages you've sent in the Sent tab.

        To learn more about how to send a private message, click this community link: Help: Roku Community
        We'll be anticipating it!

        Thanks,

        John