Data Rejected - Missing Connection
Hi Gang
I have #2 Ultra'a and One Express which were all working fine. I turned off the Express unit because (by faulty design), it actually draws too much heat and isn't used that much.
When I went back to using it, (turning it back on), I naturally discovered it had been disconnected from the network. But when I entered all the same data (as before), I was unable to establish a connection. In fact the original connection data: BHN ..... -5G (etc), was gone, totally disappeared. I tried adding it again and was unsuccessful. Then I discovered technical support for existing customers, (existing connections) is NOT available via a human being i.e. (a customer service representative). Only online support is available.
With all this, I decided to scrap the Express unit, (which I never cared for since it gets sooo hot), and replace it with another Ultra unit and just leave it connected.
Any ideas to get the connection back? Thank You 🙂
The 3900 didn’t have 5GHz networking. I’m not sure from your description, but I THINK that may be what you’re trying to connect to. (from “BHN ..... -5G”) I might guess, that you turned the Express off, and while you were doing that, 2.4GHz was turned off on your router. (This has happened to some people during automatic router/gateway updates.) So then, when you turned the Express back on, its old network was nowhere to be found.
That said, I had a 3900 and it got flakey after a couple of years and I replaced it. Possibly just not one of their better hardware designs.
