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DavidLHurd's avatar
2 years ago

Crashing, freeze and unresponsive

So sick and tires of Roku. Have 5 of them of various types for about 5 years. They freeze, crash and become unresponsive to remotes.  I've upgraded and had a couple  replaced.  Also remotes don't last long. What garbage! I have a TB streaming and it isn't the providers, isn't my router, isn't my speed/connectivity. It's the **bleep** ultra Roku boxes. 

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  • RokuERey's avatar
    RokuERey
    Retired Moderator

    Hi DavidLHurd,

    Greetings from the Roku Community!

    We're sorry to hear about this inconvenience and would like to know how we can get you up and running.

    Could you tell us when did you start seeing this behavior occur? Does this behavior affect the rest of the channels on the platform? What troubleshooting steps have you taken so far, and what didn't work?

    Please tell us more about this so that we can further assist you.

    Warm regards,

    Rey