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ss98's avatar
ss98
Newbie
3 years ago

Crash during a show on the Roku channel, had to restart and rewatch commercials, twice

I was watching "Merlin," season 1, episode 3. A commercial break occurred. At the end of a Covid 19 vaccine/CVS commerical, the screen froze, showing a frame of the commercial. Nothing I tried with the remote could get it to advance, rewind or continue playing. I pressed Back and was able to resume the show where I left off -- after being subjected to 2 minutes more of commercials. This happened twice during the same show. If this continues with other shows, I will no longer watch the channel.

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  • Ktgamba's avatar
    Ktgamba
    Newbie
    3 years ago

    Same thing happen to me.  I see no resolution in any of the comments.  It only happens on one of the TVs I have a Roku device on.   I have tried settings, rebooting the system, updating the firmware, to no avail.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Ktgamba ss98,

      Thanks for the post, and we appreciate you for letting us know about this. We'd like to help.

      Could you tell us if this playback happens when streaming Live TV content or an on-demand show? We also suggest accessing it using an alternative mobile hotspot and see if there are any differences.

      Let us know more about this so that we can further look into it.

      Thanks,

      Rey

      • april03817's avatar
        april03817
        Newbie
        3 years ago

        I have been same issues of Roku TV crashing when watching on demand. Being annoyed of this issue, I wanted to see if anyone knows why this is happening and how to resolve it.