Forum Discussion

tkatshen's avatar
tkatshen
Newbie
11 months ago
Solved

Continue watching keeps getting removed

A few weeks ago, the continue watching feature went away from What to Watch.  It came back a dew days ago but now it’s gone again.  Why does this keep happening? The continue watching feature is my favorite thing about the device.  

  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi Community users,

    Thank you for being so patient while we addressed the issue.

    Update: We believe the problem has been resolved.

    To ensure everything is working smoothly, we recommend performing a system restart on your Roku device:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Choose System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    If you continue to experience any issues, please let us know, and we’ll be happy to assist further.

    Please keep us posted.

    Regards,
    The Roku Community Team

20 Replies

Replies have been turned off for this discussion
  • Ziroz's avatar
    Ziroz
    Newbie
    11 months ago

    I know there have been several threads on this topic over the past 6 months, but I have yet to find a solution to the problem. I have 2 Roku 4-K sticks and 1 Roku Ultra and they all seem to have this same issue now.

    It's frustrating how the "Continue Watching" function under the "What To Watch" menu tab seems to appear and disappear and reappear and redisappear at will. I've tried the suggestions in other threads like doing a system restart and checking for updates without success.  My current software is Version 13.1.4 / Build: 1510 dated 7/19/24 and my device tells me that it is up to date.

    I really liked this feature and I'm sure I'm not the only one.  When you regularly watch 10 or 12 shows spread over 6 or 7 different streaming services it's difficult to remember which is where. "Continue Watching" was a great feature.

  • AlanC32246's avatar
    AlanC32246
    Reel Rookie
    11 months ago

    A day or two ago I lost the Continue Watching feature under What to Watch. Is it possible for me to restore this feature? It provided information across several apps so I didn't have to go to each app individually.

    I've looked under Settings>> Home screen, but can't find it.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi Community users,

    Thank you for being so patient while we addressed the issue.

    Update: We believe the problem has been resolved.

    To ensure everything is working smoothly, we recommend performing a system restart on your Roku device:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Choose System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    If you continue to experience any issues, please let us know, and we’ll be happy to assist further.

    Please keep us posted.

    Regards,
    The Roku Community Team

    • ClayMorSC's avatar
      ClayMorSC
      Newbie
      11 months ago

      My beautiful new Roku  ultra is still having the continue watching feature bomb out.  All older Rokus and smart tvs are fine

    • Jennvil80's avatar
      Jennvil80
      Reel Rookie
      11 months ago

      It's not resolved.  Mine is gone today.  Restarted.  Still not there.  I have a firetv and am using the Roku app.  Was fine yesterday.

  • alphabill's avatar
    alphabill
    Newbie
    11 months ago

    CONTINUE WATCHING and SAVED LIST functions have both disappeared from the What to Watch screen. This is an issue that has come up on and off in the past. Is this going to be resolved soon?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi Community users,

    Greetings from the Roku Community!

    We are glad to have you here to report the issue regarding our Roku streaming features "Continue watching" and "Save list" categories being missing on "What to watch". We are more than willing to provide you with further assistance with this concern.

    For us to look closely into this issue, could you please tell us the following:

    • When did you start to experience the issue?
    • Have you received a software update prior to this issue that might have triggered it?
    • When you pull up "What to watch," did you scroll to the bottom to double-check? Sometimes, "Continue watching" and "Save list" are at the bottom of the categories.

    In the meantime, we would like the following details to coordinate this issue with our appropriate team for further investigation:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We look forward to your response.

    Best regards,
    Riamie

    • applecrispannie's avatar
      applecrispannie
      Newbie
      10 months ago

      I read through the thread and have the info for all 3 of my Riki’s that is needed but don’t know where to submit. I would prefer not to post it in the thread. Thank you

  • Klr72575's avatar
    Klr72575
    Newbie
    11 months ago

    I have the roku app on my smart tv - not a roku TV and the continue eatching and saved lost are missing after a week of having them???? How do i get this back?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      11 months ago

      Hi Klr72575,

      Welcome to the Roku Community!

      Kindly refer to the troubleshooting steps provided above for the issue with your Roku "Continue Watching" category. If the issue persists, please provide the details mentioned above.

      We look forward to your response.

      Regards,
      Riamie

  • Maplesryup's avatar
    Maplesryup
    Newbie
    10 months ago

    Hello
    9-20-2024 5:04 pm
    ROKU streaming stick 4k has stopped showing save list under What to Watch
    Issue Support Tracker
    Model: 3820RW - Steaming Stick 4K
    Serial number: X01700U5YV6U (S0904215YV6U)
    Software Version: 13.1.4 * build 1510-CU
    GC version: 12.2.22
    Timestamp: 2024-09-20T21:55:35Z
    Please use issue ID 6U-380-035 to report the current issue.

    No where to send information.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      10 months ago

      Hello! Maplesryup,

      Thank you for posting in the Roku Community!

      We appreciate your contacting us regarding your feedback about the missing selection of what to watch. We are pleased to assist.

      We will pass it along to the appropriate Roku team for further investigation.
      In the meantime, your patience and understanding is much appreciated.

      Thanks,
      Arjiemar

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        9 months ago

        Hi Community users,

        We believe this issue has been resolved for most users if not all of them. Thus, in the interest of maintaining order, we will close this discussion now.

        We recommend restarting your Roku player, by going to Settings > System > Power > System restart > Restart to resolve the issue.

        If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

        This discussion will be closed, and this post will be marked as solved. We appreciate your patience and thank everyone who reported this.

        Happy Streaming! 💜


        Roku Community Team