Forum Discussion

JhenDArcy's avatar
JhenDArcy
Newbie
2 years ago
Solved

Connectivity issues on Roku device

So it seems I'm not the only one whose connection has been lost and seeing "failed to load content". The lame Roku "support" here goes thusly, to paraphrase ~ "working on it", "still working on it", "still working on it, part 2", "no solution but we are all going home for the night, no update to report, too bad so sad, this thread has been closed". 

Bull. No excuse and completely unacceptable. 

tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi MurphTuck,

    Thanks for the response!

    We appreciate you providing additional details about the issue connecting your Roku device and that you may be having trouble with the Roku remote.

    Can you please answer the following questions so we can get a better understanding of what you are seeing:

    In addition, we recommend connecting your Roku device to a wireless network, such as a mobile hotspot, to see if it is fixed.

    We look forward to hearing from you and will continue assisting you from there.

20 Replies

  • JhenDArcy's avatar
    JhenDArcy
    Newbie
    2 years ago

    To clarify, the *bleep* in my title that was censored was "rap" but with a "c" in front of it. Not even a curse word but these deficient "people" know how to censor a post, close a thread, but can't do their jobs to restore connectivity of a service that is their company's sole "product"/"industry". 

    The disconnection of service and "everyone went home; we're closed for the night" response is unacceptable in all ways. 

    • Elesdan's avatar
      Elesdan
      Newbie
      2 years ago

      Having the same issue ready to throw away this Roku and switch to something else. Nothing loads have tried factory resetting several times and reset my router as well with no luck. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi JhenDArcy, Elesdan,

        Thanks for posting to the Roku Community!

        We apologize for the inconvenience that this has caused. That's not what we aim for. Also, we appreciate the troubleshooting steps you took to resolve the issue. We are interested in learning more about the problem you are experiencing. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you receiving error messages or codes when trying to connect to the network connection? In addition, is this the first time setting up a Roku device?

        We will be better equipped to provide further assistance by providing additional details.

        All the best,
        Chel

         
  • MurphTuck's avatar
    MurphTuck
    Channel Surfer
    2 years ago

    Still having the same issue, won't connect no matter how many times I re start roku and reboot my router.  System won't recognize my remote or the ip address if I manually enter it via the android app.

     

    Internet works perfect for my laptop, phone and DVD player, but roku somehow can't identify it or connect, even though it is directly wired.  Thinking sledge hammer to this POS

    • tdlenox's avatar
      tdlenox
      Reel Rookie
      2 years ago

      MurphTuck Have you tried unplugging your Roku device for a couple of minutes? Mine wouldn't work until I did that?

      • MurphTuck's avatar
        MurphTuck
        Channel Surfer
        2 years ago

        Yes, I left it unplugged over night. Still nothing. Doesn't recognize that it is even plugged in.  

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi MurphTuck,

      Greetings from the Roku Community!

      We appreciate you sharing your concerns about connectivity issues on your Roku device. Also, thanks for the troubleshooting steps to resolve the issue. We'd love to take a look and see how we can help. May we know what Roku device you are using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you receiving error messages or codes when trying to connect to the network connection? In addition, have you tried to connect your Roku device to an alternative wireless connection, such as a mobile hotspot, to see if there are any changes?

      With more detailed information, we will be able to assist you further.

      All the best,
      Chel

      • MurphTuck's avatar
        MurphTuck
        Channel Surfer
        2 years ago

        Using Roku3, and the television is an LG.  it worked fine before your system malfunction.  I have not tried a hot spot. My dvd player, computer, tablet and phone connect to the wifi no problem.  It is just the rokuthat is having issues and  It is directly wired to my router thru AT&T.  The remote, is no longer responding either.  

        That's why I tried using the mobile app.  But, this is where I tried to manually enter the ISP, and doesn't recognize it.  

         

        When I look at devices on the mobile app it shows the roku3 listed as a device on my account, but will not connect, thru mobile app, or rebooting roku and router.

        Verified that it is directly wired from roku to router.  It will show the home screen, but at top right says not connected, since the remote is no longer recognized I can't adjust any of the settings.  And yes I tried adding the remote again by selecting the button by the battery area.  

         

        Still thinking the sledge hammer is 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Sophie2,

      Thanks for your first post to the Roku Community!

      We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

      With more information, we can assist you further.

      All the best,
      Chel