Forum Discussion

Desiree3's avatar
Desiree3
Reel Rookie
3 years ago
Solved

Connectivity and remote Issues

I have 2 streaming sticks. On both the remotes won’t stay connected. Resets and battery changes yield nothing. They also will not connect to internet, happened over night. Help?
tv & player wifi
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi Desiree3

    Thanks for the post.

    Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

    Keep us updated!


    All the best,
    Kariza

Ileon's avatar
Ileon
Reel Rookie
3 years ago

Yeah non of those steps worked where do I send the serial number and the info? Or contact to you guys

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Ileon 

Thanks for the reply.

I apologize that the previous suggestions were not effective in resolving your issue. We would be happy to offer further assistance. To assist you more efficiently, kindly provide the serial number of your Roku device and post it here in your response.


Regards,
Nimfa

  • Ileon's avatar
    Ileon
    Reel Rookie
    3 years ago

    The sn:S0093254459M

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Ileon 

      Thanks for the quick update. 

      Our support team is now aware of your issue and will be reaching out to you shortly through email. Please be ready to receive their correspondence and continue assisting you from there. 

      We appreciate your patience and understanding as we work toward a resolution.


      Regards,
      Nimfa

      • Ileon's avatar
        Ileon
        Reel Rookie
        3 years ago

        I haven't received any emails about the Roku express situation