Forum Discussion

Penfold1's avatar
Penfold1
Channel Surfer
2 years ago
Solved

Connection speed reported

I have moved one of my Roku express boxes to the conservatory as we've just added a full roof to it. My phone on 5Ghz gets around 60mbps and other phones on 2.4ghz get around 40mbps in there. The Roku is reporting 6mbps but connection good. Is this normal. Everything else works fine. Streaming is ok in HD. Should I be concerned??

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Penfold1 

    Welcome to the Roku Community.

    We noticed your recent post where you mentioned that your Roku Express HD reports 6mpbs or internet speed for HD streaming, and we'd be happy to guide you with information.

    For starters, the Roku Express HD (3930) is what you currently have, and it only supports 2.4 GHz, which connection travels farther at lower speeds compared to the 5 GHz which provides more internet speed at a shorter range.

    Additionally, the Roku Express HD detected your network as good, which is an indicator that it will run smoothly with HD quality for streaming without worries about buffering. 

    Thus, the network connection that your Roku Express receives is totally fine and shouldn't be a concern. 

    For more information, you can refer to this support article on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

    We hope that this information helps. Feel free to let us know if you have further concerns or inquiries.

    Best wishes,
    Kash

4 Replies

  • gabo4au's avatar
    gabo4au
    Reel Rookie
    2 years ago

    I have a wired connection to my Roku Ultra, and have 100mbs internet. I get speedtest results from multiple PCs of greater than 90mbs. 

     

    And my Roku still only reports 9mbs. I have no problems with any streaming.

     

    I'm guessing that either the Roku doesn't report speed correctly or that it's just looking for "enough" and reports that instead of the actual speed.

    I think your report of 6mbs should be fine.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Penfold1 

    Welcome to the Roku Community.

    We noticed your recent post where you mentioned that your Roku Express HD reports 6mpbs or internet speed for HD streaming, and we'd be happy to guide you with information.

    For starters, the Roku Express HD (3930) is what you currently have, and it only supports 2.4 GHz, which connection travels farther at lower speeds compared to the 5 GHz which provides more internet speed at a shorter range.

    Additionally, the Roku Express HD detected your network as good, which is an indicator that it will run smoothly with HD quality for streaming without worries about buffering. 

    Thus, the network connection that your Roku Express receives is totally fine and shouldn't be a concern. 

    For more information, you can refer to this support article on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

    We hope that this information helps. Feel free to let us know if you have further concerns or inquiries.

    Best wishes,
    Kash

    • ElwoodYounger's avatar
      ElwoodYounger
      Newbie
      5 months ago

      My Roku TV reports 165 mbs my Roku devices report 6 and 8 mbs, can you explain that?

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        5 months ago

        Depending on your Roku device, the older boxes were not reporting speeds very reliably. My older Premiere (3920) never reported a very high speed, even when located within a few feet of an access point. Part of the issue is that model only has 2.4GHz, while the 5 GHz band can be much faster. My Ultra 4800 would report around 235 Mbps being within three feet of an access point, and when I replaced it with a 4850 it measured close to 280 Mbps in the same location. Considering even that Roku cannot play a video with a bitstream of over 180 Mbps without serious buffering (played directly from a USB drive, so no network involved) there's no benefit of higher speeds, as the Roku processing power won't support it.