Forum Discussion

Lobster514's avatar
Lobster514
Newbie
9 months ago

Connection Keeps Dropping. Only device to keep dropping.

I have 4- ROKU Streaming Stick 4k model 3820x2 in our home. They were all purchased and used on TVs at the same time. We have 1 that is constantly dropping from the internet. It is 15 feet from the modem. It will drop 6 times within an hour. No other issues in the home including the other Rokus. Any ideas?  We have reset this stick. We have reset router but nothing fixes it. 

tv & player wifi
  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    You could try swapping the USB cable from one of the good sticks with the one from the problem stick to see if the cable could be the problem.  It's the module in the USB cable that provides the Wi-Fi connection.