Forum Discussion

MAK3's avatar
MAK3
Newbie
7 months ago
Solved

Connecting to WiFi correct password

Hello, I have issues setting up my TV. The signal is excellent and all of my other devices are connected. I have verified that my password is correct and have unplugged and replugged the TV and restarted it. I am still getting the error code 014.40. Any suggestions for what to do next? Thanks!

tv & player wifi
  • RokuMaryEF's avatar
    RokuMaryEF
    7 months ago

    Hi MAK3,

    Thanks for posting in the Roku Community! We’re here to help.

    If you're seeing error codes 14.40 or 14.41, this means your Roku device is using the wrong password to connect to Wi-Fi. Please verify that your Wi-Fi password is correct and re-enter it to resolve the issue.

    For more detailed troubleshooting steps for network errors, check out this support article.

    You can also visit this Community post for further guidance

    We hope this helps you get back to streaming without any issues!

    Thanks again,
    The Roku Community Team!

1 Reply

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    7 months ago

    Hi MAK3,

    Thanks for posting in the Roku Community! We’re here to help.

    If you're seeing error codes 14.40 or 14.41, this means your Roku device is using the wrong password to connect to Wi-Fi. Please verify that your Wi-Fi password is correct and re-enter it to resolve the issue.

    For more detailed troubleshooting steps for network errors, check out this support article.

    You can also visit this Community post for further guidance

    We hope this helps you get back to streaming without any issues!

    Thanks again,
    The Roku Community Team!