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jbrookie's avatar
jbrookie
Newbie
5 months ago
Solved

Connecting 2nd Roku to another smart TV

Connecting 2nd smart tv with Roku device. Made it to wi-fi prompt with correct router and pw entered. Will not find my wi-fi.  Other Roku works fine.  Tried to follow online Roku restart and remote will not access home screen to accomplish restart. Stays at language prompt.

  • Hey, jbrookie.

    Welcome to the Roku Community, glad to have you here!

    Thanks for reaching out about the issue you've encountered while setting up. Don't worry; I got you!

    You may try to restart the activation process, by doing a factory reset to your Roku. This will allow you to start over with the activation and see if you can proceed with the following steps afterward. 

    Here's how:

    • Locate the reset button on the device
    • Press and hold the reset button until you see the jumping Roku Logo
    • You will be prompted to set up the device again, and you may follow the instructions here.

    If this still doesn't work, let me know so I can assist you further. 

    Best,
    The Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey, jbrookie.

    Welcome to the Roku Community, glad to have you here!

    Thanks for reaching out about the issue you've encountered while setting up. Don't worry; I got you!

    You may try to restart the activation process, by doing a factory reset to your Roku. This will allow you to start over with the activation and see if you can proceed with the following steps afterward. 

    Here's how:

    • Locate the reset button on the device
    • Press and hold the reset button until you see the jumping Roku Logo
    • You will be prompted to set up the device again, and you may follow the instructions here.

    If this still doesn't work, let me know so I can assist you further. 

    Best,
    The Roku Community Team