Forum Discussion

RoniBP's avatar
RoniBP
Reel Rookie
12 months ago
Solved

Closed captions randomly shuts off on all channels

My closed captions randomly shuts off during shows and I have to reset it all day long. It happens on all channels including antenna TV channels. Very frustrating to me as I have hearing issues. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    12 months ago

    Welcome, RoniBP.

    We're thrilled to have you join us in the Roku Community!

    We acknowledge that you have been experiencing trouble with your device's Closed Caption feature randomly shutting off, requiring you to reset it every time you want to use it. We're happy to help you with your concern.

    If you find that Closed captions are disabled across all channels on your Roku. To address this issue, you can follow the troubleshooting steps provided below:

    1. Check that closed captions are enabled in your Roku device's settings. To do this, go to Settings > Accessibility > Captions mode and make sure it's set to " Always On."
    2. Make sure that the closed caption settings are enabled for each individual channel. Some channels have their own closed caption settings that may override the device's settings. After playback begins, press the Star * on your Roku Remote to open the Options Menu. Scroll and select Closed Captioning. if you are experiencing an issue with closed captioning on a specific channel, it is better to contact the channel provider directly to check if the feature is available.

    Please keep in mind that closed captioning may not be available for all channels. For more comprehensive information, feel free to explore the support FAQ on How to activate closed captioning.

    Feel free to refer to the following information whenever you need it. If you have any further questions, please don't hesitate to reach out.

    Warm regards,
    Emman

  • mikwan's avatar
    mikwan
    Reel Rookie
    9 months ago

    Same problem here: Ultra 4810RW. 13.1.4 build 1510-DE.

    • Xenosoul's avatar
      Xenosoul
      Newbie
      4 months ago

      same problem here I have to keep turning the captions back on cause it will not stay on 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    12 months ago

    Welcome, RoniBP.

    We're thrilled to have you join us in the Roku Community!

    We acknowledge that you have been experiencing trouble with your device's Closed Caption feature randomly shutting off, requiring you to reset it every time you want to use it. We're happy to help you with your concern.

    If you find that Closed captions are disabled across all channels on your Roku. To address this issue, you can follow the troubleshooting steps provided below:

    1. Check that closed captions are enabled in your Roku device's settings. To do this, go to Settings > Accessibility > Captions mode and make sure it's set to " Always On."
    2. Make sure that the closed caption settings are enabled for each individual channel. Some channels have their own closed caption settings that may override the device's settings. After playback begins, press the Star * on your Roku Remote to open the Options Menu. Scroll and select Closed Captioning. if you are experiencing an issue with closed captioning on a specific channel, it is better to contact the channel provider directly to check if the feature is available.

    Please keep in mind that closed captioning may not be available for all channels. For more comprehensive information, feel free to explore the support FAQ on How to activate closed captioning.

    Feel free to refer to the following information whenever you need it. If you have any further questions, please don't hesitate to reach out.

    Warm regards,
    Emman

    • dondon44444's avatar
      dondon44444
      Reel Rookie
      10 months ago

      I’m having this problem as well. For the past month or so, every 1-2 days, I have to reboot my Roku to get the captions to start working again. I know how to set them to “always on”  and am very familiar with the channels I watch and how to have captions on. When the captions fail (on all channels) the setting is on, they just don’t work. After rebooting (home x5, up, rewindx2, fast forwardx2), they’ll start showing up again without adjusting any settings as they are always turned on. This only lasts for a day or two at most, then I have to reboot again. This never used to happen before. Since this is happening across all the channels, it seems to be a Roku issue, not a channel issue. Is there a way for you to fix this so I don’t have to keep rebooting the Roku all the time? 

    • RoniBP's avatar
      RoniBP
      Reel Rookie
      2 months ago

      I have done this for all my subscriptions. I still have go to settings constantly to fix the problem.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Community Moderator
        2 months ago

        RoniBP 

        Thanks for sharing! We get that the closed captions are turning off randomly, and we're here to help out.

        Can you check what version of the software your Roku TV is running? Just head to Settings > System > About to find it. 

         

        While you’re at it, you might want to give your Roku device a restart. Just go to Settings > System > Power and hit System Restart to see if that helps fix things.

         

        Please keep us posted.

        Roku Community Team

  • tacksixer's avatar
    tacksixer
    Streaming Star
    2 months ago

    Same problem. I use captions all the time.

    every few days the "Accessibility...... Captions...... "returns to OFF."

    i have to change to "always on"

    and repeat the process soon after.