Forum Discussion

scooby102's avatar
scooby102
Reel Rookie
5 months ago

Closed Captions not working on multiple apps

Hi, I have sensory processing issue and need captions to understand what’s being spoken on TV. Within the past few days I’ve noticed the captions aren’t working on most apps. I have them set to always on in settings. I’ve tried changing the settings in individual apps but no luck.

Is anyone having this issue? I basically can’t watch anything

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    5 months ago

    Hi, scooby102.

    Greetings from the Roku Community!

    We appreciate you reaching us about having an issue with the closed captioning. We're here to provide some steps you can try.

    Here are some steps you can try:

    1. Go to Home
    2. Scroll to Settings
    3. Select System
    4. Select Power

    5. Select System Restart

    If the issue persists, try to update your device software.

    Let us know if the issue persists. We'll assist you further.

    Thanks,
    The Roku Community Team