Forum Discussion

LinW's avatar
LinW
Newbie
2 years ago
Solved

Closed captioning comes and goes during programs on ABC 30.1

Other channels have closed captioning continuously.  

TV & Player Features
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Warm greetings here in the Roku Community, LinW!

    Thanks for letting us know about this. We'd be happy to assist you in utilizing the closed captioning feature on channel ABC 30.

    Before we proceed, may we know how you are accessing this channel? Is it directly through the standalone or The Roku Channel? Nevertheless, we suggest performing a system reboot on your Roku streaming device to see if this helps. 

    • Navigate to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart.

    If the issue persists, please don't hesitate to let us know so we can continue assisting you from there.

    Best regards,
    Carly

2 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Warm greetings here in the Roku Community, LinW!

    Thanks for letting us know about this. We'd be happy to assist you in utilizing the closed captioning feature on channel ABC 30.

    Before we proceed, may we know how you are accessing this channel? Is it directly through the standalone or The Roku Channel? Nevertheless, we suggest performing a system reboot on your Roku streaming device to see if this helps. 

    • Navigate to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart.

    If the issue persists, please don't hesitate to let us know so we can continue assisting you from there.

    Best regards,
    Carly