Forum Discussion

fishinghat's avatar
fishinghat
Reel Rookie
8 months ago

Close captioning will not work

Close captioning does not work on my Samsung smart TV. The tv is only 1 year old. I have went into the "Settings and Account" - "Captions" and turned on "Caption Mode" and also set the "Caption Style" but CC does not work. I also tried to log into my account thinking that if I sign in on my Samsung TV it might resolve the issue. I scan the QR code and it takes me to a page where I am to enter the "activation code" from the TV screen but it will not accept the activation code. I have shut the TYV down several times and retried signing in and each time it will not accept the activation code.

Help

7 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Hey, @fishinghat.

    Thanks for reaching out!

    Can you let us know if this is affecting all the apps or just one in particular? Also, when did you first start noticing this issue? Lastly, can you provide the Roku device's model number? (under Settings > System > About).

    Tell us more about it!

    Roku Community Team

    • fishinghat's avatar
      fishinghat
      Reel Rookie
      8 months ago

      As I stated, this is not on a Roku device but a Samsung Smart TV. It first started when I first installed the app. I have enabled the Cc and set the CC format but Cc does not come on.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        8 months ago

        fishinghat 

        Thanks for keeping us in the loop about this. Can you clarify if the issue is just with certain apps or all of them? Also, is there a Roku device connected, or are you just using the Roku app?

        Your input would be greatly appreciated.

        Roku Community Team