Forum Discussion

Aggememnon's avatar
Aggememnon
Newbie
11 months ago

Channels randomly moving any guesses

I have two Roku products a TCL 4K TV, as well a Roku ultra, both of which in the last several months have moved all channels around, to include peripheral System icon's. All this started happening ar...
renojim's avatar
renojim
Community Streaming Expert
11 months ago

Some guinea pigs are getting a new "App order" setting under Settings->Home Screen.  See if you have it and set it to "Manual" if you do.  Some have reported that setting it to "Manual" doesn't stick and it reverts to "Automatic".

  • GuVid's avatar
    GuVid
    Reel Rookie
    10 months ago

    This is happening with my Ultra as well.  I set it to Manual and a check mark sits on that field.  I move away from it and back and it is set back to Automatic.  And, automatic mode seems to suspiciously move channels I rarely use up to the top of the list, or some of the channels I would expect have the propensity for more "control" over your viewing habits than others.   This started in the past few months and it needs to be resolved before I toss out Roku altogether and go to some other streaming options, since there are many now to choose from.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Welcome to the Roku Community, GuVid!

      Thanks for informing us about this. We'd be happy to coordinate this with the team for review.

      In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

      Best regards,
      Carly

      • GuVid's avatar
        GuVid
        Reel Rookie
        10 months ago

        Model: 4800X - Roku Ultra

        S/N X01000FH43VM

        Device ID: S02A20AH43VM

        Software 13.1.4 build 1510-C2

        Tracker ID: VM-395-906

  • Walflour's avatar
    Walflour
    Newbie
    11 months ago

    Thanks renojim!

    And f!Ck you roku not a helpful feature

    • renojim's avatar
      renojim
      Community Streaming Expert
      11 months ago

      I just responded to a survey Roku sent me about this "feature".  I'd love to see the face of the guy at Roku when he reads my responses. 😁

      • LaylaGray's avatar
        LaylaGray
        Newbie
        11 months ago

        I think someone is angry. hehe

        Spoiler
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