Forum Discussion

Aggememnon's avatar
10 months ago

Channels randomly moving any guesses

I have two Roku products a TCL 4K TV, as well a Roku ultra, both of which in the last several months have moved all channels around, to include peripheral System icon's. All this started happening around a 7-30-24 software release. Any thoughts.?

8 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Some guinea pigs are getting a new "App order" setting under Settings->Home Screen.  See if you have it and set it to "Manual" if you do.  Some have reported that setting it to "Manual" doesn't stick and it reverts to "Automatic".

    • GuVid's avatar
      GuVid
      Reel Rookie

      This is happening with my Ultra as well.  I set it to Manual and a check mark sits on that field.  I move away from it and back and it is set back to Automatic.  And, automatic mode seems to suspiciously move channels I rarely use up to the top of the list, or some of the channels I would expect have the propensity for more "control" over your viewing habits than others.   This started in the past few months and it needs to be resolved before I toss out Roku altogether and go to some other streaming options, since there are many now to choose from.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Welcome to the Roku Community, GuVid!

        Thanks for informing us about this. We'd be happy to coordinate this with the team for review.

        In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

        • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

        Best regards,
        Carly

      • renojim's avatar
        renojim
        Community Streaming Expert

        I just responded to a survey Roku sent me about this "feature".  I'd love to see the face of the guy at Roku when he reads my responses. 😁