Forum Discussion

BigRob1980's avatar
BigRob1980
Newbie
3 years ago

Channels not installing with software update to new device

An error prevented some channels from installin‹

To try again, go to the home screen and from

'Settings' select 'Software update'.

keep getting this message as I try to install new device. No apps are beeing added

TV & Player Setup

7 Replies

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi BigRob1980,

    Welcome to the Roku Community!

    Thanks for your effort in reporting about the behavior you are seeing with your Roku device and we’re sorry for the inconvenience this has caused.

    Please be advised that we are aware of service interruption impacting Roku devices unable to activate, update, and add new channels. If you are trying to activate a Roku device, update the Roku device, or add a new channel, we would recommend to please try again later. preventing streaming content.

    Our team is working quickly to resolve this service interruption. Thanks for your patience!


    Best regards,
    Mary

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi BigRob1980,

    We appreciate your patience with this issue.

    We believe this issue has now been resolved. We suggest you see if you are still experiencing an issue with adding channels to your Roku devices to see if your Roku services are still impacted.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: What to do if your Roku streaming device is unable to update software | Official Roku Support

    Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


    Best regards,
    Mary

    • rawlsio's avatar
      rawlsio
      Newbie
      3 years ago

      I am unable to update; the channel store is not populated; ads are not loading on the main screen.  None of my online channels will load (some say they can't "authenticate" my device, others show an unspecified error, still others list error codes).  My internet connection is up and running and my wifi is fine -- all laptops and phones can access the network and upload / download.  ONLY the Roku devices are having a problem, but the connection to the Rokus is reported as "connected" with signal strength "excellent".  Can you tell me what is going on?  Is this a problem with the Roku network that is interfering with all my streaming services?

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi rawlsio,

        Thanks for your first post in the Roku Community!

        We're sorry to hear that you've been having this trouble with your Roku device/s and we will work with you to know what went wrong so we can assist you further and fix the issue.

        In order to resolve this issue, we'd like to gather more information about the issue you're running into.

        • What Roku model device are you using?
        • When did this issue first start occurring?
        • Does connecting to a wireless Hotspot fix?
        • Did you make any changes to your connection recently?
        • Do you receive any error codes or messages? If yes, please let us know.
        • What troubleshooting steps have you taken so far to try to resolve the issue?
        • We would like to ask you to attempt to try the troubleshooting steps provided on our Roku support page: What to do if your Roku streaming device is unable to update software | Official Roku Support

        We look forward to your responses and gathering your details so we assist you further.


        Best regards,
        Mary

  • Northstar52's avatar
    Northstar52
    Newbie
    2 years ago

    Will not accept my user id & password to purchase channels. I think something is stuck in the system. Stating user id or password is incorrect & it’s not.