Forum Discussion

R0se's avatar
R0se
Newbie
10 months ago

channels in Roku tv won’t work and software update won’t work

I’ve been trying to get on YouTube or Spotify on my Roku tv and none of them work it keeps saying no connection or error. I sat on here that I should check if it needs a software update but when I checked it tells me I cant update it and says error. I am connected to internet so I’m not sure what to do

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    10 months ago

    Hi R0se,

    Welcome, and thanks for posting to the Roku Community!

    We understand you have trouble streaming and connectivity issues, so you can't update your Roku TV. Thanks for the steps you took to fix the issue.

    We're happy to investigate this issue further, but we need more details. To better help you, we will ask questions to isolate the issue.

    1. What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
    2. When did the issue start?
    3. Are you encountering any error codes besides the error message you see on your screen?
    4. Does the issue occur on a specific channel while streaming or throughout the Roku platform?
    5. Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?

    For troubleshooting purposes, we recommend to connect your Roku device to an alternative wireless network connection, such as a mobile hotspot, to see if you are still experiencing the same issue.

    Please keep us posted with the details; we'll continue assisting you from there.

    All the best,
    Chel