Forum Discussion

RobynV's avatar
RobynV
Binge Watcher
2 years ago
Solved

Channel numbers missing in Roku Live TV

The other day I noticed the channel numbers were missing from Roku live tv. I searched this problem and found this had happened back in Oct 2023 and Dec 2023 and Roku supposedly brought the channel n...
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hi Community users,

    We look forward to your thoughts and experiences with the new Live TV Guide. Your feedback helps us with our continuous improvement.

    If you're inquiring about the channel number setting in the Live TV Guide, follow these steps:

    1. Navigate to the Channel logos in your Live TV guide.
    2. Press the * button to open the Channel Options menu.
    3. Select the "Sort channel list" setting.
    4. Choose between "As recommended by Roku" and "By Channel Number".
    5. Select your preferred option to apply the changes.

    By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display. If you prefer a sequential order that displays channel numbers, select "By Channel Number".

    We hope you find this information helpful. If you have any further questions, feel free to ask.


    Best regards,
    Mary

     

  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello! southwestmsry,

    Thanks for your post in the Roku Community!

    We appreciate you reaching out to us through the channel guide about the New feature in the TRC FAST stations. We're pleased to assist.

    If you want to revert to the channel numbers listed in your channel guide, follow these steps: 

    • Navigate to the Channel logos in your Live TV guide.
    • Press the * button to open the Channel Options menu.

    • Select the "Sort channel list" setting

    • Select "By Channel Number". 

      • By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display

    By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display. If you prefer a sequential order that displays channel numbers, select "By Channel Number". 

    When you choose "By Channel Number"

    • The TV guide will refresh and display channels in a sequential order using Channel numbers in ascending order.  

    When you choose "As recommended by Roku"

    • The TV guide uses machine learning to personalize your TV viewing experience. It rearranges channel orders based on your viewing history and preferences. The algorithm learns from your interactions to prioritize channels you are likely to enjoy.

    You can change these modes in the settings menu at any time. If you want to try a different approach or go back to the traditional sequential listing, you can revisit the settings and make your choice.

    Thanks,
    Arjiemar

CRSTPRST's avatar
CRSTPRST
Newbie
2 years ago

I don't think they care. They 9nly care about pay channels. Their original philosophy is gone.

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago

Hi Community users,

We look forward to your thoughts and experiences with the new Live TV Guide. Your feedback helps us with our continuous improvement.

If you're inquiring about the channel number setting in the Live TV Guide, follow these steps:

  1. Navigate to the Channel logos in your Live TV guide.
  2. Press the * button to open the Channel Options menu.
  3. Select the "Sort channel list" setting.
  4. Choose between "As recommended by Roku" and "By Channel Number".
  5. Select your preferred option to apply the changes.

By default, this setting is "As recommended by Roku," which removes channel numbers from the Guide display. If you prefer a sequential order that displays channel numbers, select "By Channel Number".

We hope you find this information helpful. If you have any further questions, feel free to ask.


Best regards,
Mary

 

  • Jdhjab's avatar
    Jdhjab
    Channel Surfer
    2 years ago

    Replaced defective Roku stick with a new Roku Express.  After setup I found several of my apps are missing from the home screen.  Tried the following:

    1 power cycle the device

    2 power cycle both tv and device

    3 factory reset of the device

    4 manually add the apps

    5 exit home screen using the left arrow and return to the home screen waiting 30 seconds

    6 switching networks; tried bit 2.4 and 5G

    Note: the apps are actually there, if you click on the blank box the icons work. 

    Issue report tracker

    Model: 3941X2 - Roku Express 4K+

    Serial number: X0220035A62C (SOHAK435A62C)

    Software version: 12.5.5 • build 4174-E4

    GC version: 11.5.25

    Timestamp: 2024-05-20T21:34:21Z

    Please use issue ID 2C-202-894 to report the current issue.

    OK

    Mt on

    channel

    STARZ on RokuChannel

    +

    more!

    Please advise.  I have 4 devices and this is the only one giving me issues.

     

    • Jdhjab's avatar
      Jdhjab
      Channel Surfer
      2 years ago

      As yet I have not heard from Roku support.  

      I did more testing; replaced my new roku express with an older roku express and everything works properly.  Conclusion the firmware or the device is causing the issue.  

      Does anyone know away to return the device to the previous version of firmware?

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome to the Roku Community, Jdhjab!

        We appreciate you for bringing this to our attention. No worries! We'd be happy to coordinate this with the appropriate Roku team to further investigate the affected Roku devices. 

        Could you send us a photo of the missing icons or tiles on your Home screen for reference? We'd like to check. 

        Best regards,
        Carly

  • BrimStone's avatar
    BrimStone
    Newbie
    2 years ago

    I am having a similar problem with my TCL Roku 55" TV.  I've had this TV since December 2023 and never had any problems with it OR the Roku software until about 2 weeks ago.  I did the chat with support, he wanted me to take a picture of the problem and send it to him, he didn't seem to understand the problem and I did.  My problem is the channel NUMBERS are missing from the channel names.  Support said to do a factory reset of my network settings.  I told him that will not fix the problem, I do not have any network problems, it's Roku software. He insisted since he had no other suggestions.  Factory reset of my network connection did NOT fix it as I told him.  I eventually did a FULL FACTORY RESET of the TV.  That worked for a day.  The next day the problem comes back when I turned on the TV. I did another FACTORY RESET, that worked for a day.  The TV can be powered OFF for a few hours or overnight.  When powered on again, the problem comes back, missing ALL the channel numbers.  The TV is plugged into a brand new APC surge protector, just like ALL my electronics.  I've worked on computers and other electronics for 4 DECADES !!!  I am familiar with hardware and software.  The problem is ROKU. 

    • bratface's avatar
      bratface
      Roku Guru
      12 months ago

      The only sensible answer is to chuck it in the bin & buy a TV WITHOUT THE ROKU OS!

  • Lfree's avatar
    Lfree
    Newbie
    9 months ago

    You keep giving the same solution that does not work. Pushing the asterisk

    does nothing. Please explain how to return the channel numbers.

  • Jangil's avatar
    Jangil
    Newbie
    9 months ago

    This resolved the problem 

  • bareitz44's avatar
    bareitz44
    Reel Rookie
    3 months ago

    I went to the Live TV Guide, pressed the star button, nothing happened. Did not open the Channel Options menu.  

    • dave0741962's avatar
      dave0741962
      Reel Rookie
      3 months ago

      go into your roku like where you can change your channel .. from there where you can see the list of all

      all channel

      recommended

      recents

      favorites 

      on left side go there  click one time to the right where the number is to be there you will hit the star on your remote 

      now you will see favorite this channel and so on goto

      gotosort channel list click ok then look for by channel number click ok  

      you now will have channel number again 

      i did this to all my roku tv and they are still there 

  • trech's avatar
    trech
    Newbie
    2 years ago

    Thank you so much!!! Have the numbers back and was dead simple. I was thinking I would have to wait until it was fixed on the server side, but that fixed the problem. Thanks again

    • anessastarr's avatar
      anessastarr
      Newbie
      2 years ago

      How was you able to get the channel numbers to show? I have tried everything and still no success. Very frustrating. 

      • RobynV's avatar
        RobynV
        Binge Watcher
        2 years ago

        I forget the exact steps to take, but look through the messages here and someone explained it.

  • Mariv's avatar
    Mariv
    Channel Surfer
    2 years ago

    Thank you Mary. This works. 

  • RobynV's avatar
    RobynV
    Binge Watcher
    2 years ago

    Thank you for responding! The selections you described worked perfectly. I do wonder, however, if Roku really thinks people prefer no channel numbers considering how people have reacted without the numbers! Just a thought... Have a great day!

  • anessastarr's avatar
    anessastarr
    Newbie
    2 years ago

    Tried this but could not get the * Option to become available for me to choose from

    • RobynV's avatar
      RobynV
      Binge Watcher
      2 years ago

      You have to go to a channel's logo, then press *

  • bratface's avatar
    bratface
    Roku Guru
    12 months ago

    I tried to add a reply to a thread I started back in December 2023 but it seems a moderator has closed the discussion because they THINK they have resolved the problem!

    What I wanted to add is, that they took away the channel numbers but were still advertising channels by their numbers! 🙄 But now that the channel numbers are back they are advertising channels WITHOUT A NUMBER!!! Who is the dimwit who decided that? Why is it so hard to make things EASIER FOR YOUR CUSTOMER????