Forum Discussion

harhap's avatar
harhap
Reel Rookie
2 years ago
Solved

Channel Icons Are Very Small Now

These new channel sizes are way too small. I cannot find anywhere in the settings to change this. I attempted to speak to a support technician and failed to get any adequate feedback. Does ANYONE kno...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, Community users!

    We hear you, and we highly appreciate your feedback, as this is what makes the Roku streaming devices/TVs an even better streaming platform. Your convenience and satisfaction are what we truly aim for. That is why we would be more than happy to raise this with our team for further discussion. Please note that this is one of the few changes made on the new system update (OS version). In the meantime, we appreciate you bearing with us.

    Feel free to reply to this thread with further feedback or create a new thread for different concerns. We'd be more than willing to listen and take action. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi Community users!

    We completely understand your input and greatly value your feedback, which helps to improve the Roku streaming devices/TVs as a streaming platform. Rest assured that our team will be aware of this, as your convenience and satisfaction are among our top priorities. In the meantime, your patience and understanding are highly appreciated. 

    Let us know if there's anything else you'd want us to address. We'd be more than willing to listen and take action as we are committed to finding a resolution to your concerns in the best way we can. 

    Sincerely,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for posting here at the Roku Community, Bismarck318!

    We appreciate you sharing your insights. Please be aware that Roku streaming TVs and devices are gradually upgrading the operating systems automatically to fix minor bugs or upgrade the features. This is why you can see changes on your home screen or observe different features.

    Let us know if you have further clarifications or observations. We'd be glad to know.

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here at the Roku Community, halk_sa!

    We actually don't have any information yet regarding this matter. You can always check for system updates on your Roku streaming device/TV from time to time by navigating to your Home screen. Scroll up or down to select Settings > System > System update > Check Now. 

    Let us know if there's anything else you'd want us to address or feel free to create a new thread for different concerns. 

    Kind regards,
    Carly

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi harhap,

Thanks for getting in touch, and welcome to the Roku Community.

We understand that you suddenly see some changes on your home screen interface. Please be advised that this is the new interface; however, currently we're collecting feedback about it. As of the moment, we don't have any option to revert and have it on a 3x3 setup. But I'll make sure to share your feedback with the appropriate Roku team for further review.

Thanks,

Rey

aggies86's avatar
aggies86
Channel Surfer
2 years ago

It wouldn't be so bad if the icons fully showed up correctly but in my LG OLED TV it's partially showing the icons and the big featured selection rectangle on the right doesn't even show anything but a sliver of a partial view. Totally messed up.  Have always reboot my Roku to get it to display the menus and icons correctly. If you're going beta something, ya might give us an opt out at least. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi aggies86,

    Thanks for keeping the Roku Community posted!

    Thank you for bringing this to our attention. We would require further information regarding the specifics of the situation.

    Could you provide us with a photo of this problem? We would also like to know how frequently this occurs as well as when you first noticed the problem.

    With more information, we'll be able to further assist you.

    Thanks,

    Rey

    • Bismarck318's avatar
      Bismarck318
      Roku Guru
      2 years ago

      This morning my Icons were once again large after exiting the screen saver.  Going into the home screen the option was still selected for small.  Not sure if there was an update overnight, but the selection did not match what I was seeing.

      I'll check again when I get home later. 

       

    • aggies86's avatar
      aggies86
      Channel Surfer
      2 years ago

      Here's what I'm seeing.  I have to reboot to get rid of it and it pops up after I awaken my Roku.  This is being displayed on my Roku Ultra with an LD OLED display.  

       

       

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      aggies86,

      Thanks for the update and for sharing with us this information.

      Could you tell us the current OS version of your device this can be found from Settings>>System>>About. We'd like to take a closer look.

      Please keep us posted!

      Thanks,
      Rey

      • aggies86's avatar
        aggies86
        Channel Surfer
        2 years ago