Forum Discussion

harhap's avatar
harhap
Reel Rookie
2 years ago
Solved

Channel Icons Are Very Small Now

These new channel sizes are way too small. I cannot find anywhere in the settings to change this. I attempted to speak to a support technician and failed to get any adequate feedback. Does ANYONE know how to get the channel sizes back to their original size or are we now stuck with these smaller, more difficult to read sizes from now on? ANY guidance would be greatly appreciated.

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, Community users!

    We hear you, and we highly appreciate your feedback, as this is what makes the Roku streaming devices/TVs an even better streaming platform. Your convenience and satisfaction are what we truly aim for. That is why we would be more than happy to raise this with our team for further discussion. Please note that this is one of the few changes made on the new system update (OS version). In the meantime, we appreciate you bearing with us.

    Feel free to reply to this thread with further feedback or create a new thread for different concerns. We'd be more than willing to listen and take action. 

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi Community users!

    We completely understand your input and greatly value your feedback, which helps to improve the Roku streaming devices/TVs as a streaming platform. Rest assured that our team will be aware of this, as your convenience and satisfaction are among our top priorities. In the meantime, your patience and understanding are highly appreciated. 

    Let us know if there's anything else you'd want us to address. We'd be more than willing to listen and take action as we are committed to finding a resolution to your concerns in the best way we can. 

    Sincerely,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for posting here at the Roku Community, Bismarck318!

    We appreciate you sharing your insights. Please be aware that Roku streaming TVs and devices are gradually upgrading the operating systems automatically to fix minor bugs or upgrade the features. This is why you can see changes on your home screen or observe different features.

    Let us know if you have further clarifications or observations. We'd be glad to know.

    Kind regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here at the Roku Community, halk_sa!

    We actually don't have any information yet regarding this matter. You can always check for system updates on your Roku streaming device/TV from time to time by navigating to your Home screen. Scroll up or down to select Settings > System > System update > Check Now. 

    Let us know if there's anything else you'd want us to address or feel free to create a new thread for different concerns. 

    Kind regards,
    Carly

  • DeeT58's avatar
    DeeT58
    Newbie
    2 years ago

    Came on here to try and find a solution to this problem for our Roku. My parents use it mostly and their eyesight is not the best, assumed there was a way to fix it back to the larger display. Very dissatisfied to hear this is not an option. Hope they fix this because this is a problem, not a feature for us right now

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi DeeT58,

      We appreciate you bringing this to our attention here in the Roku Community!

      Since we have an update on the system, this feature was a built-in feature on Roku devices for new updates. The customers demanded this feature from the previous year and since then. This feature has been an issue for other customers like you. We do apologize for the experience. We'll take this feedback and raise this concern with the developer for documentation.

      All the best,

      Chel

      • lr3's avatar
        lr3
        Channel Surfer
        2 years ago

        Baloney! As we have all said, NOT EVERYONE has a huge TV. The REASON WE chose ROKU over Amazon is because the User Interface was LESS CLUTTERED!. Now it's a cluttered mess, like Amazon or the Yahoo home page.

        You've made many of your users angry. Hire a developer who can let us CHOOSE the size of the grid pattern.

  • JOE_BURDICK's avatar
    JOE_BURDICK
    Newbie
    2 years ago

    This sucks!  If I wanted to change my Home Screen Icons to 4 in a row, I'd do it myself...and I have a Recently Watched row at the Top above the Home screen...what's with that????  When do we get to control our ROKU screen?  Add me to the Disgruntled Users list.  

    Any chance it will ever go back to the old screen???

  • AM1961's avatar
    AM1961
    Reel Rookie
    2 years ago

    I am over 60 years old I am have a very hard time with the new Icon size. My tv in the living room is hard. The TV in my bedroom is smaller an its impossible for me to see it. I hope you change this. I have purchased 2 Roku TVs because I thought they were the best.

    • Iconstoosmall's avatar
      Iconstoosmall
      Newbie
      2 years ago

      I agree. Channel icons are too small and hard to read. Congratulations if you have a 70 inch TV. I dont!

      • Greeniewolf's avatar
        Greeniewolf
        Reel Rookie
        2 years ago

        I’ll make it easy for you Roku devs.

        the current design does not meet ada requirements.  Therefore you have five business days to bring it in line by reverting it.

         

  • harhap's avatar
    harhap
    Reel Rookie
    2 years ago

    I greatly appreciate everyone who has responded to this thread. Thank you all for speaking up about this easily fixable issue.

    CLEARLY Roku does not care about the customer to permit us all to adjust our viewing options on our Home screens with smaller channel icons. They could make this a simple fix. They don't wish to make it possible. Seems painfully obvious they are catering to the ads over customers. That's rather sad. Unfortunately, there is no current fix for this.

  • pkmetal's avatar
    pkmetal
    Reel Rookie
    2 years ago

    Agree with others that this is a negative change. Please allow us to revert to 3x3.

    I also can no longer have my X-Box on home screen but have to pick "TV Inputs" first. There's just no good reason for this. Let me put it back on my Home Screen.

  • JeffMiner's avatar
    JeffMiner
    Channel Surfer
    2 years ago

    Roku made it impossible to see apps since made them smaller and 4 across. Screen looks cluttered seeing that many at s time. Older people need large iconz. Thinking of throwing away Roku as worthless for trying to find apps when Home Screen so small and cluttered. Need way to change back to three across soon or will no longer use Roku. Someone made big mistake with this change. I would like to be notified when can change back. Other problem with s can’t find way to actually contact Roku or give feedback on this change. Thanks Roku for making things worse.

    • Kerinbot's avatar
      Kerinbot
      Channel Surfer
      2 years ago

      I agree with everyone who is unhappy with this change and I feel it is discriminatory against people with vision issues. They try to pretend they're all about options and customer satisfaction and accessibility options and yet they do this before they consider adding programming to let people switch back if they are negatively affected. It is annoying to have to get someone with better vision to help make changes or to have to get up every time to put your face closer to the TV every time you want to change a channel.

      This is effectively a Denial of Service issue. It has been mentioned for some time that there is going to be an option to switch between icon setups, and yet it continues to not materialize. 

      Class Action Suit, anyone?

      • Bismarck318's avatar
        Bismarck318
        Roku Guru
        2 years ago

        I wouldn't go as far as saying I "hate" this change, though a Software switch in the home screen options area would be nice for those with vision issues. 

        To play the devils advocate here, I would say to exercise some patience with these changes.  I test software, & I know these changes can't be developed on a drop of a dime either, & other items get broken on implementation.  I'm sure someone working on it.   ..... they are, aren't they? 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi harhap,

    Thanks for getting in touch, and welcome to the Roku Community.

    We understand that you suddenly see some changes on your home screen interface. Please be advised that this is the new interface; however, currently we're collecting feedback about it. As of the moment, we don't have any option to revert and have it on a 3x3 setup. But I'll make sure to share your feedback with the appropriate Roku team for further review.

    Thanks,

    Rey

    • slmjcraft's avatar
      slmjcraft
      Newbie
      2 years ago

      I'm not very happy about the icon change either. It's very frustrating when Roku makes changes to our TV without an option for the customers to change it back. It's horrible now.

      • Wandab's avatar
        Wandab
        Reel Rookie
        2 years ago

        I agree with everyone..ridiculous not to give options to everyone, not everyone has huge tv’s and uses tons of channels..the ad takes up most of the screen and trust me it won’t influence me..way to ask and care about what your customers, who spend all kinds of money on your products, want. Think I’ll go back to cable.

    • Moglor's avatar
      Moglor
      Newbie
      2 years ago

      Where can I submit feedback about this. Absolutely hate the smaller icons and also the inputs being hidden inside another menu.

    • Sillydogandcat's avatar
      Sillydogandcat
      Newbie
      2 years ago

      I also hate this new update that has made the icons smaller. I have nearsightedness meaning things far away are blurry and hard for me to see. Although I wear glasses, these now smaller icons have made it a lot harder to see what I’m picking. The prior size I had no problems with. At least could’ve provided an option for some to switch back 

      • 56boxersbear's avatar
        56boxersbear
        Binge Watcher
        2 years ago

        It seems Roku didn't take into consideration people who are visually impaired. when they made the decision to change the channel icons to a smaller size. You would have thought, at least for the visually impaired they would have made it an option to change the size. 

  • EricDossey's avatar
    EricDossey
    Reel Rookie
    2 years ago

    Terrible to do this without any notice.  It would have been better for Roku to allow users to select grid format instead of forcing it on all users.  

    My vote is to remove it and make it optional in the settings.

    EricD

  • Clarkembree's avatar
    Clarkembree
    Reel Rookie
    2 years ago

    They have added a setting to change between large and small icons. Go to Settings/Home screen/Tile size to change it.

    • Bismarck318's avatar
      Bismarck318
      Roku Guru
      2 years ago

      Was this a minor update, &/or in a change in the build #?

      • RP08's avatar
        RP08
        Binge Watcher
        2 years ago

        Minor Update. Still on build 4178-c2.

  • 56boxersbear's avatar
    56boxersbear
    Binge Watcher
    2 years ago

    I want to thank Roku for listening to its customers for giving us the option to have either the 4x4 or the 3x3 icons. I also want to thank all of you who let Roku know that we were not happy with the changes. If only a few of us had complained, then they wouldn't have taken us seriously.