Forum Discussion

sidesix's avatar
sidesix
Reel Rookie
2 years ago
Solved

Channel 4 not working have 010 error on Roku stick

I'm having this issue on a Roku 4K stick. I've tried deleting the app, reinstalling the app, and still have 010 error. I've not had any problems on my Roku 3. So it seems specific to this device.
TV & Player WiFi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi sidesix, Codger81,

    Greetings from the Roku Community!

    Thanks for letting us know about your experience with Channel 4 on your Roku devices. In this case, please try to visit the Roku channel store directly by signing in to your Roku account here (note that you should sign in with the Roku account associated with the email address on your device).

    Once verified, if the channels are not available on the channel store website as well, it could be that the channels are no longer available or have been temporarily removed by the channel provider themselves.

    Feel free to keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

Codger81's avatar
Codger81
Channel Surfer
2 years ago

I've had the same error since the mass service outage about a week ago.

My service was already factory reset. Signing in through the C4 webpage is fine.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi sidesix, Codger81,

Greetings from the Roku Community!

Thanks for letting us know about your experience with Channel 4 on your Roku devices. In this case, please try to visit the Roku channel store directly by signing in to your Roku account here (note that you should sign in with the Roku account associated with the email address on your device).

Once verified, if the channels are not available on the channel store website as well, it could be that the channels are no longer available or have been temporarily removed by the channel provider themselves.

Feel free to keep us posted, and we'll continue assisting you from there.

All the best,
Chel

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Codger81,

      Thanks for the response!

      We are interested in learning more about your problem. Do you observe this behavior while using other channel(s) on your device? Also, have you tried to connect your Roku device to an alternative wireless connection, such as a mobile hotspot, to see if you are still experiencing the same issue?

      We look forward to hearing from you and looking closely into this issue.

      All the best,
      Chel

      • Codger81's avatar
        Codger81
        Channel Surfer
        2 years ago

        This issue started during the recent account sign-in outage about 1-2 weeks ago. 

        Before the outage was confirmed I factory reset the device. After the outage was resolved, the BBC iPlayer also did not sign in for approximately 2-3 days. No other apps had problems with sign-in. 

        I did try a mobile hotspot and faced the same issue. I face no problems signing into C4 on other platforms, only Roku.  

  • Tgill's avatar
    Tgill
    Newbie
    5 months ago

    Tried logging in as per your message but still cannon log on on screen. Have verified email address on my Roku account but whe I enter it as instructed on screen and go next it is just deleted.