Thank you for the added information, Midwichcuckoo.
Rest assured that we will include your device in the process of the investigation and find you the best resolution possible.
In the meantime, we request your patience and understanding as we work on this and if there's anything else we can be of assistance with, please let us know as we would be more than happy to help.
Once again, we sincerely apologize for any inconvenience this may have caused you and appreciate you bearing with us.
Thanks,
Carly
Can I have an update please? I have waited months and still heard nothing. The issue is not resolved.
Thank you for getting back to us, Midwichcuckoo.
We understand how important it is for you. Currently, we don't have any updates but we will notify you as soon as we receive any.
In the meantime, your continued patience and understanding are highly appreciated as we work on this.
Please let us know if there's anything else we can help you with. We're here to assist you in any way we can.
Best regards,
Jess
I am still awaiting an update as to what the issue is. Can you please advise what you have investigated so far in this matter? 2 further months has passed without any word.
Thanks for keeping us in the loop, Midwichcuckoo.
We are still waiting for an update from our appropriate Roku Team because they are still working on resolving this issue. Since your device's information was already forwarded to them, rest assured that you will receive an update as soon as a resolution has been provided.
In the meantime, try disabling the Alexa skill on the app and then re-enable it again on the same app to see if it makes any difference.
We'll keep you posted. Stay tuned!
All the best,
Emman
I have tried this already multiple times. As previously mentioned this is not an Alexa issue the Roku remote app on my phone is unable to change channels either with my voice. The video I sent in was showing me using the Roku remote app and the change not taking place.
I have changed the subject line of this thread as it is not a solely Alexa related issue
(unintentional post, please delete)
This has been a year now since this issue was first raised. You have made excuses and asked me to bear with you multiple times. The level of customer service is nil. I think you are hoping I will just get fed up and give up. This TV was bought to support a disabled individual and you advertised it with the facility to control with voice. As far as I am concerned this is false advertising and unless a solution is supplied I will be contacting Trading Standards. I have produced videos, screenshots, carried out multiple re-installs and re-links. You have all this information and you haven't even given me the courtesy of an update. I am formally giving you 14 days from the date of this message to respond before I escalate the matter.
