Thank you for your totally useless response. You did not read my comment fully. Please go back and read the issue I have. The issue is not with Alexa, I have used it with my TV previously and with success. It is your software that is in error. Please confirm you have viewed the video that I went to great lengths to upload for you to view on your request.
Thank you for keeping us updated, Midwichcuckoo.
We've already received the video you provided and it is highly appreciated.
In this case, we will coordinate this with the appropriate Roku team for further review and investigation. With this being said, kindly provide us with the following details below so we can report this effectively:
We'll be anticipating your response as we are more than eager to find you the best resolution possible and help you utilize the Alexa skill on your TV.
Best regards,
Carly
Thank you for the added information, Midwichcuckoo.
Rest assured that we will include your device in the process of the investigation and find you the best resolution possible.
In the meantime, we request your patience and understanding as we work on this and if there's anything else we can be of assistance with, please let us know as we would be more than happy to help.
Once again, we sincerely apologize for any inconvenience this may have caused you and appreciate you bearing with us.
Thanks,
Carly
Can I have an update please? I have waited months and still heard nothing. The issue is not resolved.
