Forum Discussion

Birdbrain74's avatar
Birdbrain74
Channel Surfer
2 years ago
Solved

CEC capabilities stopped working on Roku Express 4K+

Issue: The remote on my Roku Express 4K+ had CEC capabilities that were working perfectly fine. I could use the remove to change the volume on the TV and power it off/on. But following something that...
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  • Birdbrain74's avatar
    Birdbrain74
    2 years ago

    Thank you RokuERey 

    Answers:

    Have you received any updates on your device?   Presumably yes as the Roku is configured for updates.

    Or have you made some changes to your WiFi recently?  No

    Also, have you tried performing a restart on your device to see if you're still seeing the same issue going on?  I unplugged both TV and Roku, then went back to configure TV control and everything now works.

    Footnote: Powering off probably fixed it but I can't be 100% sure. There is a series of "Still hear music" questions and when I did this earlier I kept clicking "Yes" "Yes" "Yes" (snooze...).  This time I realized the "correct" answer to the last question was "No".  I may have clicked "Yes" before (duh!).

    So for future readers of this post: Don't rush the answers (like I did) and try rebooting as suggested by @rokuerey.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Birdbrain74,

Thanks for the post,

We'd like to see more on what's going on here and see how we can help. Have you received any updates on your device? Or have you made some changes to your WiFi recently?

Also, have you tried performing a restart on your device to see if you're still seeing the same issue going on?

Let us know more about this so that we can further assist you.

Thanks,

Rey

  • Birdbrain74's avatar
    Birdbrain74
    Channel Surfer
    2 years ago

    Thank you RokuERey 

    Answers:

    Have you received any updates on your device?   Presumably yes as the Roku is configured for updates.

    Or have you made some changes to your WiFi recently?  No

    Also, have you tried performing a restart on your device to see if you're still seeing the same issue going on?  I unplugged both TV and Roku, then went back to configure TV control and everything now works.

    Footnote: Powering off probably fixed it but I can't be 100% sure. There is a series of "Still hear music" questions and when I did this earlier I kept clicking "Yes" "Yes" "Yes" (snooze...).  This time I realized the "correct" answer to the last question was "No".  I may have clicked "Yes" before (duh!).

    So for future readers of this post: Don't rush the answers (like I did) and try rebooting as suggested by @rokuerey.

    • Birdbrain74's avatar
      Birdbrain74
      Channel Surfer
      2 years ago

      One more thing...

      For my TV, CEC Setup does not work for TV Control.  I had success using IR Setup.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Birdbrain74,

        Thanks for getting back to us, and we're glad to know about this.

        Feel free to reach us to see if you're still seeing the same issue occur or anything else that we can further look into.

        Thanks,

        Rey