Forum Discussion

Monix2024's avatar
Monix2024
Reel Rookie
2 years ago

Casting Issues for Dell Laptop and Android phones

Good Evening!  I have had my 65in Hisense Roku tv for over 2 years.  I have been able to cast seamlessly until a month ago.  Now my tv does not show on my list for either my computer or my Android Flip or S20 plus phones.  This has occurred within the last month.  There is no network issue, I have restarted phones, laptop, and tv multiple times.  I even completed a Factory reset on the tv.  Nothing is working.  I use casting A LOT as I test Escape room simulations on my laptop and sometimes I need to see on a larger screen.   

I also see that I am not alone.  It seems that this is a know issues.   DO you know when a patch will be released to resolve the issue?  

9 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, Monix2024.

    It is highly appreciated that you brought this to our attention about the casting issues you've been experiencing with your Hisense Roku TV. No worries! We're here to find you the best resolution possible.

    We also appreciate all of the troubleshooting steps you've performed. In this case, we will coordinate this with our relevant Roku team for further investigation and correction. With this being said, kindly provide us the following details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • All of the affected devices were used when casting. (Model, OS version, and the App build version)

    We'll be anticipating your response as we are more than eager to help you utilize the casting feature on your Hisense Roku TV. 

    Best regards,
    Carly

    • Monix2024's avatar
      Monix2024
      Reel Rookie
      2 years ago

      TrackerID: 0U-068-385

      Model: 65R6+

      Serial: X001005RSF0U

      Device ID: S05VF14RSF0U)

      Software Version: 12.5.5 (Build4174-94)

      I used a dell laptop, an Android Z flip4, and Android S20+  

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you, Monix2024.

        We appreciate you for providing us with the precise requested details. 

        Rest assured that we will forward this to the appropriate Roku team for further investigation and correction. Once we've been notified of updates from the team, we will make sure to let the community know.

        In the meantime, we sincerely apologize for any inconvenience this may have caused you and appreciate you bearing with us as we work on this.

        If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than happy to continue doing so.

        Best regards,
        Carly