Captions keep turning off in main settings
I have the same problem.
After reading all of the posts, I'm not sure that it is clear what the problem is.
I set my captions to ALWAYS ON. Then I turn the TV off, wait a few seconds, then on again.
I go to the accessibility settings and captions are set to OFF. They should be ALWAYS ON.
I mean, isn't that what ALWAYS ON means? They are always on, whenever I go to watch something. This used to work. I've had my TCL Roku TV since November 2021. It is now 2024 and it has ceased to operate as expected.
STEPS: 1. I have followed the instructions to restart, which seems the same as turning it off and on: no help. 2. i unplugged the unit for 5 minutes: no help. 3. I did a factory reset of the sound and picture settings: no help. Next, I guess I will try a complete factory reset.
Very frustrating. I don't care, but my spouse needs this.
Why don't you just put a CC button on the remote? And remove the Disney button.
Welcome and thank you for posting here in the Roku Community, danindenver!
Firstly, our sincerest apologies for any inconvenience this may have caused your streaming and we'd be more than happy to be of assistance here.
Before proceeding, please confirm if this issue is occurring on a particular channel? If so, kindly specify. Also, please be informed that the closed captioning settings available on your Roku streaming device have no effect on the content from these service providers.
For further info, kindly visit our Support article here: How to enable closed captioning
We'll anticipate your response so you can utilize the closed captioning feature effectively.
Best regards,
Carly