Forum Discussion

hoguecindy187's avatar
7 months ago
Solved

Can't Update Software

How do you call Roku to ask someone about a software update but it does not update

  • Hi, Bushy3364​ 

    Welcome!

    Thanks for reaching out! You must have enabled the screen reader feature.

    To disable this, press the * (Star) button on your Roku remote four times quickly to toggle the screen reader off.

    For more information, you can visit this support article on text-to-speach on Roku devices

    Hope this helps!

    Thanks,

    Roku Community Team

16 Replies

  • How do I stop Roku from reading the captions on videos and articles on YouTube?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator

        Hi, Bushy3364​ 

        Welcome!

        Thanks for reaching out! You must have enabled the screen reader feature.

        To disable this, press the * (Star) button on your Roku remote four times quickly to toggle the screen reader off.

        For more information, you can visit this support article on text-to-speach on Roku devices

        Hope this helps!

        Thanks,

        Roku Community Team

  • I need to talk to someone about an employee very important I speak with someone  please

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator

      Hey there, Davidhuckaby2​.

      Thanks for reaching out!

      We'd like to help out! Can you let us know what issues you’re facing so we can work on them together?

      Please keep us posted!

      Roku Community Team

  • Cynthia Hogue how do I call Roku about the update on the software that won’t update

      • JWS9518's avatar
        JWS9518
        Roku Guru

        bobwolfllc​ 

        This is mostly a user help forum.  You would need to reach out to Roku customer support at the Roku link below.  Or in the case of CBS, you might need to reach out to CBS customer support directly, depending on how you subscribed to the service or channels you subscribed to.  I would also suggest setting up a pin on your Roku device to avoid accidental or unintentional subscriptions.  If you did not subscribe, then your credit card information may be compromised, and I would suggest checking that with your bank.  

        Account, payments & subscriptions Help | Official Roku Support

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Thanks for reporting this, Adrina3363​!

        I understand you're experiencing issues with the Fubo app on Roku, and we're here to help!

        Can you share the exact problem you're experiencing with the app? (Blank screen, crashes back to home screen, won't load programs, etc.) Any troubleshooting steps you have tried so far?

        Please keep us posted!

        Roku Community Team

    • Jessi4's avatar
      Jessi4
      Newbie

      I turned my TV on then I put it on Roku. It said update mash update. It said they could not update it now I only see a purple screen. My account has been paid for this month. Why I can’t see the home screen movie or anything